Training Specialist at Amazon

These Responsibilities Could Include, And Are Not Limited To

• Create, organize, administer, maintain and manage product training curricula in all languages we support
• Use technology or stakeholders to translate the training material created in all languages we support globally
• Oversee and/or QA of translated content (text, image, video.., etc.)
• Build and deliver innovative training that is easily absorbed and applied across in-person, virtual, video and self-directed
• Manage multiple projects and priorities simultaneously and mitigate risks to eliminate potential roadblocks in the design, development and implementation of training
• Refine training content and presentations based on local audience needs
• Create refresher training modules based on needs analysis for our internal and GO partners
• Partner with peers and provide feedback on learning objectives and content outlines, as needed
• Facilitate and deliver training programs globally
• Assess the impact of training and measure knowledge retention
• Master training software and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
• Manage training logistics, including scheduling conference rooms, meeting requests, and ordering catering
   

Basic Qualifications

• Minimum 2 years experience in Customer Service area and Continuous improvement
• Minimum 3+ year’s experience in developing and delivering training
• Ability to create and modify training content suited for a non-voice audience
• Maintains a diligent attention to detail and high quality bar
• Ability to work in cross-functional teams, strong written and verbal communication with stakeholders.
• Strong presentation and facilitation skills
• Leveraging off technology to invent and improve
• Ability to operate autonomously

Preferred Qualifications

• BA degree or any similar experience
• Deep instructional design knowledge and application with the ability to transform content into highly engaging and impactful learning experiences
• Track record of complex and creative problem-solving, and the desire to create and build new processes
• Fluent in English and one other language
   

Company - Amazon Dev Centre South Africa
Job ID: A1085634