TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.
During a Typical Day, You’ll
Inspire and motivate learners to reach for amazing
Mentor and coach new hires within client training goals and time frames
Bring your interest in helping others to start their career journeys successfully
Deliver high quality client product training
What You Bring to the Role
High school diploma or equivalent
2 years or more in training and adult learning or call center experience
Strong understanding of TTEC’s business, core values, and goals.
Strong verbal and written communication skills.
Ability to lead and partner successfully with staff and chain of command.
Open, honest and empathetic manner when dealing with people.
High customer service orientation.
Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ensures call center staff schedules are managed
Coaches appropriate staff on performance
Management improvement
Ability to manage multiple, complex, on-going tasks and projects.
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