Transactional Support Administrator at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for x 2 Transactional Support Administrators to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for the assistance in the day-to-day operations of the Contact Centre. This team will play a vital role in supporting Contact Centre Management by developing operational procedures that optimize overall operations and enhances customer service.
• Additionally, the team will manage departmental queries, ensuring timely and effective resolutions of any issues that impact operations.
• The team will provide essential administrative support to both the Contact Centre team and management, with regular reporting to the Contact Centre Manager.

You bring:

• 1 year administration experience.
• 1 year finance experience
• Proficiency in excel, micro soft teams, knowledge of internal systems/software, deposits and withdrawals or contact center experience.

A bonus to have:

• Betting Knowledge.
• Relevant Tertiary qualification.

What You’ll Do For The Brand:

Monitor and enhance existing operational procedures to improve efficiency.

• Reviewing and updating of existing SOPs for approval by Management.
• Communicate all updates on Policies and Procedures.
• Use statistical data to recommend and implement new procedures for better performance and productivity. This includes generating reports to assist with team member requirements, rostering, and incentives.
• Review Jarrison reports to track absenteeism and improve attendance rates.

Support in the onboarding process for new team members, including training and induction.

• Facilitate onboarding for new hires, including desk setup and access to necessary systems and tools.
• Ensure new team members acknowledge SOPs, policies, procedures, and house rules.
• Keep and maintain record of assets within Contact Centre.
• Identify team skill gaps based on feedback from Quality Assurance (QA) teams and productivity reports. Organize and document relevant training sessions.
• Monitor and provide feedback on Performance Improvement Plans (PIPs).
• Track and report time wasted versus production performance through a Clock-in vs. Production report.
• Drive completion of Moodle training courses and report results to managers to ensure continuous improvement in product knowledge.

Maintain access to portals and systems, ensuring smooth functionality.

• Ensure all new employees are granted access to required systems and portals to perform their tasks.
• Maintain the smooth functioning of systems, reporting and resolving any access or technical issues.
• Maintain and update the fixed asset register for the Contact Centre.

Contribute to team building initiatives to foster a cohesive work environment.

• Co-ordinating of team builds, awards and recognition.
• Welcoming setups of new starts, print outs at desks etc.

Identify and support cost-saving initiatives to optimize resources.

• Identify opportunities for cost-saving measures and support the implementation of resource optimization strategies.

Administrative Support

• Perform various administrative duties to support operational efficiency.
• Manage desk allocations and ensure that physical resources are well-organized.
• Provide general administrative support to the Contact Centre team and management.
• Ensure timely liaison with Team Leaders and Internal Audit to maintain the Masterfile, facilitating prompt recovery and updates.

What You’ll Bring To The Team:

• Problem Solving 
• Accountability
• Attention to detail
• Reporting
• Business Acumen

Apply Before 11/06/2025