Job Openings at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for x 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

You bring:

• Excellent communication skills
• 6 months customer service experience.

A bonus to have:

• Betting Knowledge.
• 6 months contact centre experience.

What You’ll Do For The Brand:

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

Apply Before 11/03/2025

go to method of application »

Skill Set

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for X 2 Team Leaders within our Contact Centre. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for supervising daily operations within the team, ensuring that agents meet performance targets such as call quality, response time, and customer satisfaction.
• They provide coaching, training, and continuous feedback to enhance service delivery while managing schedules to maintain adequate coverage. The role involves handling escalated customer queries, monitoring compliance with company policies, and preparing regular performance reports for management.
• Additionally, the Team Leader motivates and engages staff, identifies process improvement opportunities, and acts as a communication link between the team and senior management to ensure smooth operations and excellent customer experience.

You Bring:

• Communication skills
• Customer Service 
• 6 Months as a Subject Matter Expert or leadership experience

A bonus to have:

• Betting knowledge (Advantageous)

What You’ll do for the Brand:

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
• Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
• Set and communicate clear targets; use data to monitor and measure team performance.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution.
• Address escalations effectively and ensure proper resolutions for complex cases.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
• Ensure optimal staffing through accurate rostering aligned with business requirements.
• Oversee the implementation of team rosters and manage resource allocation effectively.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Attend to ad-hoc functions as required due to operational requirements. 

What You’ll Bring to the Team:

• Good communication and interpersonal skills
• Demonstrate good presentation skills.
• Excellent attention to detail skills.
• Demonstrate the ability to facilitate workshops on a professional manner.
• Demonstrate the high energy, enthusiasm and motivation in execution of work.
• Follows through and delivers results despite obstacles.
• Demonstrate and exceptional level of customer service and quality standard.
• Good coaching skills
• Excellent Administration skills.

Apply Before 11/03/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Resulter to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Horseracing knowledge
• Basic computer skills.

What You’ll Do For The Brand:

• Log on to SAFTOTE/Tabonlie websites and result accurately on EIS/SYX.
• Report on open bet losses.
• Ticket/pool limits to be identified. 
• Scratching for all Mixa’s to be kept up to date.
• Clear un-resulted bets as per report.

Apply Before 11/01/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for an Office Administrator to be based in Durban, KwaZulu - Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for general administration tasks within the building maintenance department. The encumbered candidate will play a primary role in ensuring that all office administrative functions are coordinated to achieve a high level of productivity within the department.

You Bring:

• 2 - 3 years relevant experience in a similar position
• Microsoft experience

What You’ll Do For The Brand:

• Provide direct support to the team with regards to diary management, meeting management, co-ordination of specific projects. 
• Assists in the purchase of office and production supplies, materials, equipment and services in accordance with company purchasing policies and budgetary restrictions. 
• Provide accurate minute taking of meetings as directed accompanied by complete confidentiality. 
• Maintains supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items, delivering supplies to workstations, keeping records of stock issued. 
• Issuing job cards to the maintenance team and following up on schedules. 
• Update all policies and file all service reports 
• Ensures the building is always in a presentable and good condition daily and reports any maintenance related issues to the respective department. 
• Sending daily reports to subordinates and following up on outstanding maintenance issues. 
• Assists in coordinating the maintenance of office and building equipment. 
• Maintains and updates filing system for the department. Retrieves information from files when needed. 
• Any other ad hoc tasks and projects as directed.

People 

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation. 
• Sustainable morale and team building initiatives. 
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately 
• Promote declaration all conflicts of interest upfront. 
• Promote a culture of confidentiality within the business with regards to the protection of personal information.

Apply Before 11/03/2025

go to method of application »

Qualifications

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Treasury Administrators x 2. Do you think you have what it takes to be our newest Purple Star?
• The Treasury Administrator will be responsible for completion of second level approval of withdrawal payments as well as accurately loading manual payments on the various banking platforms. 

You Bring:

• Financial (Insurance/Banking/Transactional) Experience within a contact centre environment. 

A Bonus to have:

• Degree/Diploma in related field.

What You’ll do for the Brand:

• Investigate and resolve account related issues or discrepancies, working closely with internal stakeholders until completion. 
• Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
• Effective resolution of customer queries across various platforms.
• Preparation of payment batches as received by withdrawals and accurate capturing onto the relevant banking systems for manual processing.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist and all relevant reporting is adhered to. 
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls. 
• Attend to ad-hoc functions as required due to operational requirements. 

What You’ll Bring to the Team:

• Attention to detail
• Customer Service Excellence.
• Strong administration skills.
• Proficient in MS Office
• Knowledge of betting types and platforms.

Apply Before 11/03/2025

go to method of application »

Skill Set

• Must be able to identify, analyse, organize and solve problems and issues in a timely and effective manner.
• Impressive planning, organisational, project management and time management skills. 
• Must be able to take accountability. 
• Must show strong leadership skills. 
• Must be able to take initiative. 
• Must be results oriented. 

Responsibilities

• Ensure daily, weekly and monthly reporting is done accurately and timeously and contains appropriate content to enable effective decision making. Ensure achievement of company’s strategic objectives, goal plans and targets. From time to time lead special projects. Performance management of your direct reports. Timeous backup of financial records (hard copy and data). Effectively deal with internal audit, external audit, SARS audit, BEE audit. Provide a support role to the Group Financial Manager
• Preparation of annual budgets
• Preparation/review of monthly management accounts including analysis/commentary
• Preparation/review of the annual financial statements
• Preparation/review of monthly working paper files and high-risk balance sheet reconciliations
• Ensure that routine transactions (expenses, asset purchases, cash book entries, sales etc.) are processed timeously by junior team members
• Preparation/review of non-routine transactions (depreciation, impairments, provisions, finance costs/income, discounting, lease straight lining, management fees, administration fees etc.) and complex transactions
• Review of and approval of payments, together with accurate capturing of invoices in the accounting system, ensuring IFRS and tax compliance
• Review of annual taxation computations
• Timeous preparation and payment of provisional taxation payments
• Review of the monthly VAT and Payroll returns
• Timeous settlement of inter-company trade accounts, loan accounts, shareholder loans, bank loans, bank facilities, creditors, SARS (Income Tax, PAYE, VAT) in line with agreed payment terms
• Ensure that all inter-company balances are reconciled monthly
• Liaise with the various departments and regional/operational managers to ensure efficient reporting
• Liaison with external auditors during interim and year end audit to ensure all queries are responded to
• Timeous collection of loans receivable, inter-company trade accounts and trade debtors
• Effective management of working capital. (Assist in the continuous improvement in supplier terms and customer terms).
• Effective tax planning and cash flow management
• Identification of control weakness, designing of internal controls and implementation thereof
• Timeous corrective action against internal audit and external audit findings
• Adequate provisioning of impairments on stock (slow moving, damaged, loss of market share, obsolete, expired, NRV < cost) , debtors (long outstanding, close to credit limit, defaulting terms, disputes etc.), tangible (damaged, not in use, loss making, loss of market share etc.) and intangible assets (reputation damage, loss making, loss of market share)
• Reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly
• Review of profit and loss on asset disposals transactions
• Review of general ledger transactions monthly to confirm accurate account allocations, IFRS compliance between capital and expense nature transactions and taxation compliance
• Ensure that annual stock take is performed (including monthly/quarterly as dictated by company policy)
• Review of stock count variances
• Review of petty cash expenses
• Review all loan, creditors, facility, instalment sales reconciliations to external statements
• Review and approve accruals (test estimation accuracy by reference to trends and comparison of actual results to previous estimates)
• Ensure that monthly standing debit orders (rent, insurance, telephone, subscriptions etc.) are processed
• Management of operating costs
• On a quarterly basis - execute a mini audit to test compliance with supplier payment terms, claiming of supplier rebates at the correct % and claiming timeously, similarly for supplier settlement discounts and general discounts, similarly for customer rebates and settlement discounts and general discounts, validity/relevance of debit orders, use of correct interest rates, wear and tear rates, depreciation rates. 
• Retain proof of work that will be submitted to Group FM for approval
• Ensure that logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
• Assist the BEE project team to ensure the improvement and sustenance of the company’s BEE score
• Optimization of the company’s financial position and financial performance
• Liaise with the various departments and regional/operational managers to ensure efficient reporting
• Liaison with external auditors during interim and year end audit to ensure all queries are responded to
• Minimise audit overruns by ensuring diligent preparation of audit files/compliance with auditor requests
• Support the GFM and CFO and CEO with specific projects and reports and data extractions
• Assist the GFM and CFO and CEO with building financial models/billing models/project costing
• Ensure that appropriate templates and models are created and saved to substantiate decision making

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation
• Direct supervision and mentoring of the junior finance team
• Creation and maintenance of roles and job descriptions and KPIs for your direct report subordinates, including annual performance reviews
• Sourcing, attendance and performance of training as and when needed for staff
• Adequate recognition of staff efforts
• Sustainable morale and team building initiatives
• Talent retention
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately 
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment

Qualifications

• +2 Years commercial experience
• Pastel Evolution (or similar software)
• Microsoft Office

Apply Before 10/31/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for x 2 Transactional Support Administrators to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for the assistance in the day-to-day operations of the Contact Centre. This team will play a vital role in supporting Contact Centre Management by developing operational procedures that optimize overall operations and enhances customer service.
• Additionally, the team will manage departmental queries, ensuring timely and effective resolutions of any issues that impact operations.
• The team will provide essential administrative support to both the Contact Centre team and management, with regular reporting to the Contact Centre Manager.

You bring:

• 1 year administration experience.
• 1 year finance experience
• Proficiency in excel, micro soft teams, knowledge of internal systems/software, deposits and withdrawals or contact center experience.

A bonus to have:

• Betting Knowledge.
• Relevant Tertiary qualification.

What You’ll Do For The Brand:

Monitor and enhance existing operational procedures to improve efficiency.

• Reviewing and updating of existing SOPs for approval by Management.
• Communicate all updates on Policies and Procedures.
• Use statistical data to recommend and implement new procedures for better performance and productivity. This includes generating reports to assist with team member requirements, rostering, and incentives.
• Review Jarrison reports to track absenteeism and improve attendance rates.

Support in the onboarding process for new team members, including training and induction.

• Facilitate onboarding for new hires, including desk setup and access to necessary systems and tools.
• Ensure new team members acknowledge SOPs, policies, procedures, and house rules.
• Keep and maintain record of assets within Contact Centre.
• Identify team skill gaps based on feedback from Quality Assurance (QA) teams and productivity reports. Organize and document relevant training sessions.
• Monitor and provide feedback on Performance Improvement Plans (PIPs).
• Track and report time wasted versus production performance through a Clock-in vs. Production report.
• Drive completion of Moodle training courses and report results to managers to ensure continuous improvement in product knowledge.

Maintain access to portals and systems, ensuring smooth functionality.

• Ensure all new employees are granted access to required systems and portals to perform their tasks.
• Maintain the smooth functioning of systems, reporting and resolving any access or technical issues.
• Maintain and update the fixed asset register for the Contact Centre.

Contribute to team building initiatives to foster a cohesive work environment.

• Co-ordinating of team builds, awards and recognition.
• Welcoming setups of new starts, print outs at desks etc.

Identify and support cost-saving initiatives to optimize resources.

• Identify opportunities for cost-saving measures and support the implementation of resource optimization strategies.

Administrative Support

• Perform various administrative duties to support operational efficiency.
• Manage desk allocations and ensure that physical resources are well-organized.
• Provide general administrative support to the Contact Centre team and management.
• Ensure timely liaison with Team Leaders and Internal Audit to maintain the Masterfile, facilitating prompt recovery and updates.

What You’ll Bring To The Team:

• Problem Solving 
• Accountability
• Attention to detail
• Reporting
• Business Acumen

Apply Before 11/06/2025