Customer Service Consultant (Customer Care) at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for x 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

You bring:

• Excellent communication skills
• 6 months customer service experience.

A bonus to have:

• Betting Knowledge.
• 6 months contact centre experience.

What You’ll Do For The Brand:

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

Apply Before 11/03/2025