Transition Manager at EY

About the job
Role title: Transition Manager
Function: Global Markets
Sub Function: Global Managed Services
Job Rank: Senior Manager
Reports to: Area Transition & CMO Leader
Location: South Africa

The opportunity

• Managed Services is a critical component of the EY Vision 2020+ strategy and a new area of growth for the firm. GMS is already a $4.5 Billion business (FY19), a target of $5 Billion in FY20 and has plans to grow in excess of $10 Billion over the next few years. In order to meet this strategic objective, we are undertaking a change in our operating model to enable our Areas (Americas, EMEIA, APAC) to have the right team in place for Managed Services pursuits.
• We are looking for a Manager to join our Managed Services team to support large scale Transition programmes.  You will play an integral part in designing, establishing and embedding effective and efficient transition programme structures, plans and governance structures in order to establish new large scale strategic Managed Services.
• You will report to the Area Transition & CMO Leader for Managed Services and will work closely with other significant global stakeholders and global delivery and enablement teams.

Desired Skills and Experience
Your Key Responsibilities

• Participate in the design, launch and run of large-scale managed services programmes
• Be actively involved in business development activities; developing transition contract schedules and leading critical deal and sales cycle activities
• Provide support and inputs with the development of strategies to solve complex technical challenges in our Managed Services offerings
• Create and maintain open and trusting relationships with the client and EY leadership
• Design stage gates and manage transition and go-live readiness across all teams
• Support and guide all workstreams to ensure successful operational launches and transitions
• Create and support efficient and effective ways of working with the delivery team
• Define, establish and utilize an efficient and effective knowledge capture processes, tooling and reporting
• Support with the design and run of transformation programmes post service commencement
• Contribute to the build and continuously enhancement of managed services capabilities, methodologies and tools
• Co-ordinate with the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements
• Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making
• The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time on request

Skills and attributes for success

• Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization experience in setup and delivery of large-scale complex projects and programmes.  Outsourcing and Service Centre experience will be advantageous.
• Experience in change management, process design, knowledge transfer design, operating model design and implementations
• Strong written and verbal communication skills Strong business partnering skills enabling working across teams.
• Ability to produce work of consistently high-quality under pressure (time & outcomes)
• Ability/credibility to influence key EY and client stakeholders - personal style, experience and approach
• A high level of drive, ability to work independently and deal effectively with ambiguity and change

To qualify for the role, you must have

• 5+ years of experience in consulting, management, as well as Managed Services, outsourcing, global business services and/or shared services
• 5+ years of experience in operating model design, process design, change management, and project management
• Demonstrated experience in Managed Services, Outsourcing, Global Business Services or Shared Services  life cycle and transitioning complex solutions
• Experience in a complex Managed Services, Outsourcing, Global Business Services or Shared Services is an advantage
• Client facing experience in terms of collaboration and presentation skills at C-level both internally and externally
• Proficiency in Design Thinking and Agile Methodology
• Ability to lead and motivate teams and work in agile environment
• Bachelor’s degree in relevant field required – Business, Computer Science, Engineering
• Up to 50% travel required, depending on pursuit phase

Ideally, you’ll also have

• Programme & Project management qualifications (PMP / PRINCE2 Pract)
• Service management qualifications (ITIL)
• Process design accreditation
• Some experience working in Big 4/professional service organizations