Travel Consultant, Cape Town at G Adventures

Role and Responsibilities

• Reach monthly sales targets while driving exceptional customer service KPIs
• Work with both speed and efficiency while consistently displaying compassion and care in every interaction
• Handle any booking issues calmly and with empathy.
• Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

• Connect with our prospective travellers both over the phone and via email.
• Ask the right questions to ascertain the needs of each unique traveller.
• Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
• Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
• Act at all times with the purpose of providing a life changing experience
• Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
• Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

Required skills:

• Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
• A love of sales and travel
• Experience using a GDS system, preferable but not mandatory
• Superior selling skills & exceptional customer service skills are required
• Excellent verbal & written communication skills
• Problem solving/complaint resolution skills
• Extensive geographical knowledge & travel experience
• Flexible and energetic, with the ability to work independently as well as in a team environment
• Ability to work varying shifts and weekends as required
• Ability to navigate and use a variety of computer systems confidently with speed and efficiency
• Understanding of, and identification with, G Adventures’ Core Values
• Enjoy being a part of a global team