Quality Assurance Team Leader at MiWay Insurance Limited

What will you do?

• We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of broker underwriting service consultants to achieve the organization’s objectives and team performance. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. 
• You should create a cohesive team that works efficiently together to maximize the Service we provide to our brokers and clients by using the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive service level results.
• Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• RE 5 (advantageous) 
• Tertiary Qualification (FSCA Recognized)
• Class of Business   

Minimum Experience

• Minimum of 5 years’ experience in a broker or client services environment
• Minimum of 5 years’ experience in an Underwriting/Policy Admin Services role   
• Minimum of 1 year experience as a Team Leader or TIC  
• Deliverables include, but will not be limited to
• Team Performance and Productivity
• Project Planning and Execution
• Communication and Coordination
• Management of Service Levels and TAT
• Manage Broker/Client complaints and feedback
• Problem Solving and Decision Marking 
• Resource Management
• Documentation and Compliance 
• Ensure fair and consistent measurements are in place for the team
• Weekly coaching and training to improve the teams skill sets
• Team Development and Culture
• Competencies Required
• Professionalism
• Presentable
• Analytical 
• Above average numeric skills
• Must be highly proficient in dealing with clients/brokers at all levels
• Excellent verbal and written communication skills
• Attention to detail 
• Self-motivated and Flexibility
• Problem solving skills and solution oriented 
• Ability to multi-task and cope with pressure 
• Ability to lead people
• Commitment to personal and team goals
• Reporting progress to stakeholders
• Motivating team members to accomplish their goals
• Nurturing team member strengths and identifying areas for improvement
• Ability to apply business rules and processes