Triton Express: Customer Services (Cross Border) at Plennegy Group

RESPONSIBILTIES:

Delivering customer support services by:

• Preparing freight quotations (standard road freight cross border and international air freight)
• Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD’s
• Booking collections, arranging forwarding agent collections and deliveries as well as track and trace
• Communicating with customers by ensuring cross border invoices, SADC’s, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
• Arranging COC’s with Bureau Veritas
• Investigating and resolving queries / problems through waybill and discrepancy reports
• Administering discrepancy manifests in terms of collating all discrepancy reports to master records
• Advising customers and communicating misroutes to branches
• Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
• Monitoring third party agent POD’s by printing daily outstanding POD’s and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
• Furnishing exporters with proof of exports
• Furnishing importers with proof of imports
• Reconciling of GRV’s for cross border retail deliveries
• Communicating with cross border branches on border clearances, deliveries and documentation
• Sending daily tracking reports
• Full function and support for international Sea and Air Freight

REQUIREMENTS:

Education and Training

• Grade 12 minimum (Matric)
• Studying towards a certificate in customer care / call centre management (beneficial)

Experience

• 2 years general clerical experience / working experience within a call centre environment
• Basic understanding of Freightware or similar freight management system
• Excellent geographical location knowledge would be beneficial
• Ability to work with both mass and volumetric weightings