Underwriter - Municipal at Guardrisk

Role Purpose    

• Responsible for a underwriting/Policy Administration, such as issuing new business, effecting changes/endorsements to existing business,  providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Requirements    

• FAIS compliant and appropriate RE certification
• General Insurance Qualification
• Minimum 120 FAIS credits (NQF level 5)
• At least 5 years commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting
• Prior Claims Administrant Exposure (advantage)
• Credit control/Bookkeeping (Advantage)

Duties & Responsibilities    
GENERAL ADMINISTRATION

• Assist in all Facility functions during Tender season to prepare quotes for tendering processes and writing business within agreed underwriting principals and guidelines
• Issuing of new business schedules/wordings and invoicing
• Ongoing Credit control & Debtors Management
• Monitor the facility ageing reports regularly to identify the overdue premiums/ transactions,
• Follow- up on an ongoing basis on outstanding payments through, emails, letters and physical meetings with relevant stake holders
• Investigate and resolve any dispute or anomalies in relation to individual outstanding invoices and escalate the issue with your immediate direct supervisor if necessary
• Prepare and present regular reports on debtors’ statuses in internal forums.
• Identify trends, risk for process improvement in credit control and overall debtors’ management.
• Build strong relationships with key brokers

RETENTION

• To work through broker closings and capture correct information in order to quote on tender.
• To ensure all documentation and info has been received before any tender/quotation can be quoted.
• Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected.
• Total account is analysed in detail in order to determine what rates should be applicable
• To liaise with brokers telephonically and if need be in person.
• To keep control of the administration process, sign off policy documentation, issuing of policies and Sasria coupons in time as well as liaising with Sasria.
• To administer policies once tender has been awarded to company.
• General daily maintenance of policies by providing quotes on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time.

NEW BUSINESS / RNEWALS / AMENDMENTS

• General Policy administration function(s)
• Monitor and apply corrective action on badly performing clients
• Maintaining an acceptable loss ratio
• Maintaining and building relationships with brokers
• Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLA’s.
• To load and invoice policies
• To type schedules and send them out
• To amend and invoice policies accordingly to instructions received.
• To prepare renewals and underwrite them
• Load and do invoicing post renewal.
• Generate and distribute renewal policies.
• Handle all client queries, complaints and problems

CLAIMS SUPPORT

• Overall Support to Claims department
• Act as a key point of contact for all underwriting related claims queries
• Provide regular and timely updates to claim technician pertaining underwriting and Policy related queries.
• Keep the system updated at all times with any developments of a policy that requires claims attention.
• Premium confirmation
• Policy memorandum
• Cover confirmation
• Collate Assets Registers from brokers for all accounts related to cover placed, and keep such updates available to claims
• Provide feedback on recurring basis on any updates from claims (Technicians/ Services providers) to underwriting related to risk recommendation and ensure that the policies are updated and endorsed accordingly.

Competencies    

• Business Acumen
• Collaboration
• Client/ Stakeholder Commitment
• Drive for Results
• Self-Awareness and Insight

Deadline:22nd August,2025