Underwriting Consultant at Santam Insurance

What will you do?

• The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitabilitywhile also creating a platform to aid the growth process.
• Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referralunderwriting decisions to provide guidance to contact centre consultants and brokers.
• The COE Hub is a keysource of knowledge and leverage to the business at large. Underwriting is the final gate keeper of the healthof the risk.

What will make you successful in this role?

• Do Policy screenings and manage portfolios in accordance with company policy.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice.
• Effective underwriting of complex risks (new business, renewals, ad-hoc).
• Identifying re-insurance and appropriate action where applicable.
• Providing quality and correct feedback on high level technical queries.
• Working within higher level mandates.
• Negotiating with external clients (brokers).
• Building and maintaining relationships at various levels within the organization.
• A good understanding of contact centre processes and SLA.
• Strong retention focus.
• Responsible for Risk evaluation and management.
• Handling of online broker related telephonic requests.

Qualifications and Experience

• Grade 12.
• Short term insurance related qualification (min NQF lev 4); or similar.
• FAIS requirement: 150 credits with regards to Personal Lines Underwriting (NQF level 4) or equivalent.
• Computer literate (MS Office package) and Internet.
• At least 3 years current experience with regards to Personal Lines Short term insurance.
• RE Qualification (Advantageous).
• Clear track record in terms of adherence to Quality standard and Compliance.

Personal Attributes

• Decision quality.
• Persuades.
• Action orientated.
• Business insight.
• Detail orientated.

Knowledge and Skills

• Profitable underwriting.
• Customer service.
• Complaints.
• Queries.
• Investigation.
• Advice.
• Quality management.