First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Engage with the customers in a professional way as specified in the service standards
Ensure customer's needs and expectations are understood and solutions provided
Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
Convert identified leads into successful sales
Achieve individual targets as set according to appropriate business area or sales plan
Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
Approve, validate, verify, check and authorise Frontline activities
Comply with governance in terms of legislative and audit requirements
Track, control and influencesales activities with the specific aim to increase sales efficiencies
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