Universal Banking Team Leader at Standard Bank Group

Job Description

• To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives.

Qualifications

• Minimum Qualifications:
• Matric (Secondary Education Certificate)
• National Diploma (NQF6 FAIS recognized qualification)

Experience Required

• A minimum of 3-4 years of experience in Personal and Private Banking, with a proven track record in front-line banking operations, client relationship management, and delivering tailored financial solutions.
• Comprehensive Product and Process Knowledge: Strong understanding of retail and business products, sales strategies, branch procedures, and operational compliance, including cross-selling and optimizing financial outcomes for clients.
• Leadership and Client-Centric Excellence: Skilled in leading sales teams, driving performance, coaching, and delivering exceptional client service through proactive and empathetic engagement in high-pressure environments.

Additional Information

• To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
• Provide strategic leadership and direction to the Universal Banking team, ensuring alignment with organisational goals and objectives.
• Implement and maintain rigorous performance management systems to drive team productivity and efficiency.
• Conduct regular performance reviews and provide constructive feedback to team members, addressing any performance issues promptly and professionally.
• Oversee the development and execution of comprehensive training programmes to enhance team members' skills and knowledge.
• Ensure strict adherence to all regulatory requirements, internal policies, and risk management protocols.
• Analyse market trends and competitor activities to identify opportunities for business growth and service improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty, regularly reviewing and refining these approaches.
• Manage branch resources effectively, including budget allocation, staffing levels, and technological infrastructure.
• Collaborate with other departments to streamline processes and improve overall operational efficiency.
• Represent the branch in high-level meetings and negotiations with key stakeholders and partners.
• Take full accountability for branch performance metrics, including financial targets, customer satisfaction scores, and compliance ratings.
• Proactively identify and mitigate potential risks to branch operations and customer relationships.
• Foster a culture of continuous improvement, encouraging innovation and best practice sharing within the team.