Verification Specialist at DigiOutsource

•  Who we are
• We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
• At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• Our team of highly experienced individuals, coupled with the use of a bespoke Risk Management System, gives our e-commerce clients the edge in the following ways:
• Evaluating risk while optimising business opportunity
• Embracing business change by providing dynamic risk solutions
• The Verification Team forms an integral part of the Risk & Fraud Department. Its core responsibility is to ensure compliance with verification standards, specifically Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• This team also plays a key role in optimizing manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy. Additionally, the team is tasked with reviewing documentation related to suspicious activity.
• As a Verification Specialist, you will be expected to operate within established compliance guidelines and apply independent judgment in your daily work.

What you’ll be doing

• As part of your role, your responsibilities will include:
• Full and accurate assessment of documentation in terms of their legitimacy:
• To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
• In line with AML verification requirements outlined by regulatory and / business requirements, i.e., Threshold and name mismatch financial account holder.
• Ensure that documents are uploaded correctly, and notes are captured on accounts after review.
• Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.
• Staying abreast of document version updates specific to countries.
• Withhold / Release of certain transactions when required to do so.
• Request of supporting documentation where deemed required. 
• Update customers’ accounts details where necessary.
• Contacting 3rd parties to verify documents in the cases where additional verification is required.
• Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
• Resolve escalations related to verification.
• Suggest / Recommend new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
• Reporting on verification statistics both internally and externally.
• Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you’ll bring to the table

• The necessary skills that we require for this role include:
• Minimum of 24 Months Risk/AML/Compliance experience
• Relevant Diploma/Degree and/or work experience in a related field
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards