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  • Posted: Jan 3, 2026
    Deadline: Not specified
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  • EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
    Read more about this company

     

    Vice President 1-Customer Care Voice-Customer Experience

    About the job
    Accountabilities

    • Ensure seamless transition and flawless service delivery
    • Focus on transition with ‘Zero’ impact on service delivery
    • Focus on efficiencies - leaner, greener and faster
    • Focus on Process stabilization & sustained delivery
    • Reducing operation costs
    • Make TBP more effective
    • Build effective process management system

    Desired Skills and Experience

    • Communication Planning and Strategy Development , Computer Navigation , Conflict Management , Influencing and Negotiation Strategies , Off-shoring technology set-up like Bandwidth utilization etc. , Speed Typing , Stakeholder Engagement , Strategic Competencies

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to EXL South Africa on www.linkedin.com to apply

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  • Send your application

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