Virtual Emerging Markets Broker Consultant - Long Term Insurance at Telesure Investment Holdings (TIH)

Introduction    

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life.
• At 1Life, we are committed to creating a workplace that is innovative and forward-thinking. We place great emphasis on developing our people and retaining and growing their talent.
• For us, service excellence is not a phrase that’s bandied about and misused – it’s a way of life. Our promises are clear-cut and our commitments firm. Our mission is to treat our customers fairly by removing all the hassle and making the process as easy as possible.

With all that said, we are looking for a Broker Consultant to:

• Build, maintain and enhance relationships with new and existing External Partners and leveraging their partner relationships in order to deliver end-end business results to ensure optimal business development.

Specification    
Broker Customer Service

• Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems.
• Ensure continuous enforcement of new and existing marketing strategies through Brokers/External Partner relationships.
• Ensure Brokers/External Partners are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements.
• Ensure the 1Life distribution operating model delivers contracted services to new and existing Brokers/External Partners.
• Enhance Broker/External Partner relationships through continuous motivational sales support and recognition.

Customer Relationships Development

• Make or receive calls (by telephone) to allocated Brokers to generate additional leads and maintain existing ones. Act as a first point of contact for resolving broker queries and complaints.
• Effectively build, maintain and manage new and existing Broker/External Partner relationships, departmental relationships as well as relationships within the TIH Group.
• Proactively source new Brokers/External Partners, on-board, grow 1Life’s share of wallet within panel of Brokers/External Partners, provide ongoing support and servicing to Brokers/External Partners paneled.
• Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required

Data Collection & Analysis

• Collate and analyze data using POL360 system to identify trends, opportunities and risks. Involves working independently.
• Monitor relevant information available in the POL360 system after each contact with a customer to ensure that the organization maintains turn around time (TAT).
• Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required.

Insights and Reporting
Generate daily, weekly and monthly reports on broker contacts, as well as broker panel performance. Provide daily performance reports on incoming contacts and sales.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance.
• Monitor the performance (panel penetration, ensuring not more than 40% of lapse ratios and NTU ratios) of the Brokers/External Partners.
• Ensure quarterly targets are met and provide guidance to Brokers/External
• Partners to ensure sales targets are met.

Work Scheduling

• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Leverage all available information from Brokers/External Partners, the industry and internally to ensure constant review departmental processes, systems and protocols to improve efficiencies.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Ensure up-to-date financial services industry and market knowledge, as well as internal products and processes are continuously maintained.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.

Requirements    

• General Education
• Grade 12/ SAQA Accredited Equivalent (Essential)
• Wealth Management Qualification/Higher Certificate in Financial Planning - NQF6 (Advantageous)
• FAIS accreditation (Advantageous)
• Degree / diploma in Business Management/ Marketing (Advantageous)
• Post Graduate Qualification - CFP (Advantageous)

General Experience

• 2 – 5 years experience in intermediated sales as a BC in the long-term insurance industry (Essential);

*SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Job Closing Date    

• 12/05/2021