Visitor Centre Host at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for a friendly and enthusiastic VisitorCentre Host to welcome guests and create positive first impression. The individual must have positive attitude, the willingness to assist/help and must have excellent customer service skills. This role will report into Clover's Head Office but be based at our Clayville branch.
• The success candidate will be besponsible for creating engaging, audience-relevant tour content; showcasing Clover products through immersive demonstrations; maintaining a safe and welcoming environment; and strengthening relationships with internal and external stakeholders through seamless coordination, proactive communication, and consistent service excellence.

Requirements    

• Degree
• Relevant experience in applying job-related concepts, techniques and processes at the required level.
• Experience in working with senior management.
• People management experience 
• Business English: Fluent
• Computer literacy (Intermediate)

Competencies    

• Proactive and action orientated.
• Ability to influence
• Maintain high standards.         
• Approaches situation with an open mind and solves problems creatively.     
• Must be a team player.   
• Administrative capabilities.       
• Business acumen.      
• Collaborate with others to achieve a common objective     
• Interpersonal effectiveness
• Commitment and motivation
• Customer orientated.  
• Communicate effectively.
• Ability to plan and organize.

Duties and Responsibilities    

Tour Management & Facilitation.        

• Develop, update, and refine tour content to ensure accurate and engaging representation of Clover SA’s operations, history, and products.
• Conduct guided tours for various audiences, including schools, corporate groups, industry professionals, and the general public.
• Adapt tour delivery to different target audiences, ensuring relevance and engagement. 

Booking System & Visitor Coordination.        

• Oversee the booking system to manage visitor reservations, ensuring efficient scheduling and seamless coordination.
• Maintain records of tour attendance and feedback for continuous improvement.
• Communicate with visitors in advance to confirm bookings and share pre-visit guidelines.

Product Demonstration & Engagement

• Organise and conduct product wet demos, tastings, and brand exposure sessions.      
• Ensure the correct preparation and presentation of Clover SA products during demonstrations.
• Gather visitor feedback on tastings and demos to inform brand positioning and marketing strategies.

Operational Excellence & Visitor Experience.

• Uphold safety and quality standards in the Visitor Centre and demonstration areas.
• Assist in maintaining the physical setup of the Centre, ensuring a welcoming environment.
• Support special events or campaigns to enhance visitor engagement.

Stakeholder Engagement & Satisfaction

• Maintain scheduling accuracy for internal and external bookings, ensuring smooth collaboration with departments and external partners.
• Ensure 100% response rate to stakeholder inquiries within 24 hours for booking confirmations, adjustments, and special requests.
• Facilitate quarterly knowledge-sharing sessions with marketing, sales, and operational teams to refine messaging and enhance visitor experiences.

Deadline:2nd February,2026