VOD Coordinator at MultiChoice

Key Performance Objectives

Deal Memo Loading

• Create Third Party Deal Memo Licenses in Synergy
• Consolidate all schedules into an inventory list which is distributed to, and used by, cross departmental stakeholders
• Flag content in EPGenius to allow for Third Party VOD License creation
• Update programme metadata information (genre, Media ID, Episode Title) in Synergy for each episode
• Update highlights document with Catch Up availability for use by marketing and content discovery teams

Content Planning

•  Plan content per platform per bouquet, 2 months in advance for Scheduling and Sales purposes
• Ensure that all channels (Group and Third Party) submit content avails for content planning
• Conduct due diligence and mitigate operational risks 

Catch Up Scheduling

• Accurately schedule all content on selection list, according to monthly deadlines, with the correct dates and times for all platforms and bouquets using the synergy catch-up module
• Schedule all notifications accurately and on time on the Short form VOD scheduling module
• Ensure that the metadata in the VOD tab is correct and in accordance with catch-up requirements
• Quality check schedule to ensure there are no errors
• Send emails to all stakeholders and release, on synergy, a complete schedule, 6 weeks before Transmission (TX)
• Track linear schedule changes and implement any changes that affect catch-up on the catch-up schedule
• Release any schedule updates as and when necessary and email the updated schedule to all stakeholders specifying the changes made on the body of the email

Trailer Scheduling

•  Use the trailer workflows, as per SOPs, to ensure trailer availability  
• Schedule all trailers within 48hrs of availability
• Liaise with channel marketing regarding content on schedule grid without promo information            

Stakeholder Management

• Liaise and work closely as per relevant SOPs with Multichoice Content, M-Net Channels, Media Traffic, Media Processing and BTD VOD Ops to ensure effective communication and harmonious working relations exist
• Ensure efficient and effective daily communication with all stakeholders

Reporting, Controls and Process Implementation

• Scrutinise the 7-day metadata report to ensure metadata is released 7days before TX
• Make use of the 3-day report and resolve any outstanding issues within 2hours of receipt 
• On request and on an ad-hoc basis assist in any other relevant Catch-Up related undertakings that will help ensure a 97% content availability on all devices
• Adhere to the new Media Operations workflows as well as effective use of the Synergy Tools to ensure smooth end-to end Catch Up operations
• Ensure ongoing refinement of processes to drive the Project Gold objective

Qualifications Essential 

• A National Diploma or degree in Business Management/Broadcast/Media Studies or equivalent NQF Level 5 qualification

Experience

• A minimum of 3-5 years of experience in broadcast or similar position 
• Video Entertainment Industry specific knowledge and experience
• Media and content experience