Voice Engineer (Re-advertisement) - (8852) at Cape Peninsula University of Technology

Job Purpose

• The main purpose of the network Voice Engineer role is to research, plan, implement, configure, deploy and maintain high-availability, evaluating the efficiency and performance of unified communications services including the voice Infrastructure across all CPUT campuses.

Job Knowledge, Skills and Experience
Minimum requirements:

• Relevant National Diploma, or Degree in Information Technology, or equivalent qualification
• LAN/WAN infrastructure and telecommunications systems
• Troubleshooting and fault diagnosis of voice and network environments
• Wireless voice and collaboration technologies
• IT service management and change management processes
• Knowledge of cloud-based voice solutions such as Microsoft Teams Calling or Webex Calling
• Voice gateway configuration and SIP trunk integration

Recommendation:

• At least / either CCNA / HCIA (International certified) and/or CCNA collaboration
• ITIL Foundation certificate, COBIT 2019 Foundation and Prince 2
• Microsoft Teams voice certification
•  At least two years’ experience in network and voice engineering environments

Key Performance Areas / Principal Accountabilities

• Voice and Network Infrastructure Management
• Incident and Problem Management
• System Implementation and Upgrades
• Deliver clear Change management
• Stakeholder and User Support
• Reporting and Documentation

Competencies

• Process Management
• Project Management skills
• Problem-solving skills
• Good communication and stakeholder engagement skills
• Ability to work under pressure and manage incidents effectively
• Strong documentation and reporting skills
• Customer service orientation and user support capability
• Experience with network switching and routing technologies

General Information
Closing Date: 13 August 2026