Waiter - Cape Town at Empact Group

The Main Purpose of the job

The incumbent will be responsible for taking orders and deliver food and beverages to customers serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties.

 Education and Experience required:

• Minimum of 1 year experience as a waiter in catering environment is essential
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Butler or Housekeeping experience

 Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards.
• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

 Key areas of responsibility:

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests