Wallet Fraud Team Lead at Mukuru

Duties and Responsibilities include, but is not limited to:

• Responsible for the card and wallet fraud team
• Act as the first point of contact for handling operational queries related to fraud incidents
• Stay updated on industry trends and regulatory changes that may impact fraud prevention strategies
• Oversee the Team’s daily fraud investigations
• Develop and implement strategies to identify and mitigate fraud risks
• Resolve escalated fraud queries in a timely manner
• Liaise with relevant departments (e.g., legal, ER, Ops) to align fraud prevention efforts with broader organizational goals
• Monitor team performance and provide guidance
• Take ownership of issues that arise and managing them effectively to minimize customer impact
• Ensure that all fraud prevention activities comply with relevant regulations and internal policies
• Produce reports with recommendations for improvements to respective parties
• Coach, mentor and build capability within the card and wallet fraud team
• Conduct performance management functions for team
• Provide training material or conduct fraud training to Mukuru group or partners.

Key Requirements:

• Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field (Essential)
• Minimum 3-5 years fraud investigation experience (Essential)
• Minimum 3-5 years working with AML/CFT legislation (Essential)
• Certified Fraud Examiner (Essential)
• ACFE Membership (Essential)
• 1-2 years of experience as a Team Lead / Supervisor (Desirable)
• Experience in conducting fraud training and mentoring more junior team members
• Knowledge of South Africa and other corridor’s fraud legislations
• Knowledge of South Africa and other corridor’s AML/CFT legislations
• Knowledge of AML reporting systems
• Knowledge of FATF recommendations
• Knowledge of Microsoft Power BI data Analytics Tools
• Knowledge of national and international money transfer procedures
• Intentional about professional and self-development.

Additional Skills:

• Self-starter and motivated
• Detail-oriented and problem-solving skills
• Logical reasoning and analytical ability
• Resourcefulness
• Able to work independently and within a team
• Able to effectively manage a team
• Innovative and creative mind-set
• Positive leadership
• Open-minded, practical, and agile with change.
• Proactive and deadline driven approach
• Positive attitude and enthusiasm
• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook, MS Teams)
• Problem solving skills
• Investigative techniques
• Conflict management skills
• Attention to detail