Warehouse Manager at JD Group

Introduction.

• JD Supply Chain Services is looking for a well-groomed, energetic, outgoing, positive and enthusiastic Teamlead: E Commerce to join the team.

Job Purpose

• Responsible for ensuring the accuracy and expediency of picking, packing and shipping of e-commerce sales orders to customers at the agreed service level agreement.

Key Dials 

• Good written, verbal communication skills
• MS Office Proficiency
• Assertiveness
• Business Acumen
• Ability to work under pressure
• Problem Solving skills
• Leadership Skills

 Education and Experience 

• Grade 12 / Relevant Logistics qualification with 3 -5 years’ experience

Required Job Competencies

• Maintains responsibility for work site operations
• Reviews daily orders to ascertain priorities by determining the department’s ability to pick, pack, and ship all orders within the timeline parameters
• Maintains quality checks to insure that processing and shipping metrics are being met
• Assures that outgoing products are counted and packaged according to postal or other shipping services mailing/shipping requirements
• Distributes orders/assignments among team members to ensure a balanced workload and achievement of team objectives
• Actively participate in processes and procedures that support good stock control, including stock taking and recording of stock levels
• Identifies potential problem areas (insufficient inventory, incomplete paperwork, equipment deficiencies etc.) and communicates with other departments (Customer Service, Inventory Control, etc.) to resolve
• Analyses and documents daily productivity of team members and provides additional training on processes, systems, and safe use of tools/equipment as needed
• Reviews and investigates the documentation of e-commerce customer returns to identify trends and develop preventive action plan for reoccurring issues
• Responsible for ensuring that all employees in e-commerce are trained in that they will use in their job
• Assesses workflow and work area layout to maximize efficiencies within the e-commerce area while ensuring a safe work environment for team members