Warranty Clerk at Hyundai Automotive South Africa

About the Role

• We are seeking a detail-oriented Warranty Clerk to join our team. In this role, you will focus on managing warranty claims processing for our products, ensuring compliance with company policies and enhancing customer satisfaction.
• This position is critical in maintaining relationships with customers and suppliers while contributing to efficient operational processes.

Key Responsibilities

• Process and evaluate warranty claims in accordance with company guidelines and procedures.
• Communicate with customers regarding warranty status, documentation requirements, and any additional information needed to support their claims.
• Collaborate with suppliers and internal teams to resolve warranty-related issues effectively.
• Maintain accurate records of claims and transactions in the warranty management system.
• Conduct audits of warranty claims to identify trends and areas for improvement.
• Assist in the development of reports related to warranty claims and ensure data integrity.
• Provide exceptional customer service throughout the warranty claim process.
• Stay updated on product knowledge and warranty policies to effectively address customer inquiries.

Requirements

• Proven track record in a warranty or claims processing role, preferably within the manufacturing or retail sectors.
• Strong analytical skills with attention to detail, capable of assessing warranty claims accurately.
• Excellent communication skills, both written and verbal, to interact professionally with customers and suppliers.
• Proficient in using warranty management systems and Microsoft Office Suite, particularly Excel, for reporting and data analysis.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Experience in customer service or support roles with a focus on resolution management.
• Familiarity with industry-specific warranty policies and processes.
• Additional qualifications in business administration or a related field.

Closing Date 24 June 2026