Wellness Engagement Coordinator - Centurion at Momentum Metropolitan Holdings Limited

Role Purpose    

• Oversee, plan, co-ordinate and execute all aspects of wellness events from implementation to delivery and post events debriefing and evaluation.

Requirements    

• Grade 12
• Relevant Degree/ Diploma in Health or Wellness, general events, project co-ordination or marketing an advantage 
• 2- 3 years in wellness co-ordination, eventing, project co-ordination or marketing field
• Computer literacy/ Smart phone savvy
• Good presentation skills
• Must have a drivers license and own vehicle
• Must be willing to travel

Duties & Responsibilities    

• Measures effectiveness in planning, organising and efficiently handling activities and eliminating unnecessary activities at wellness events
• Engage with stakeholders to determine wellness events requirements and develop wellness plan
• Advise and guide stakeholders on creative ideas, concepts and logistics
• Guide stakeholders to capture requirements on the company’s system
• Manage and coordinate the logistics ( site requirements, equipment, marketing material, transport where applicable) and communications- ensure online invitations goes out if requested
• Manage the service delivery and standard of service providers to ensure the successfully delivery on the wellness event brief form
• Assistance with setup and strike down for wellness days
• Develops and facilitates strategies to increase awareness and participation at onsite wellness days
• Liaise with stakeholders, branding ,marketing and communications teams to promote the wellness event and manage promotional activities
• Provide onsite event support and coordinate staff, service providers to ensure event runs smoothly
• Assist with resolving digital requirements queries and health biometrics e.g. registration and capturing of individual information
• Management of internal team to ensure successful delivery of all wellness events
• Handle all escalated queries from staff , clients and stakeholders
• Attendance of regional wellness forums and meetings and presentation of statistics and trends.
• Continuous improvement in the delivery of wellness day services
• Arrange and attend site visits to ensure that proper planning for the wellness day is conducted
• Debriefing onsite at wellness days with the service provider
• Create a comprehensive wellness day report on the screenings done at the event
• Effective set up and strike down at wellness days
• Source and generate Quotations for additional services
• Generate invoices post wellness event and management of revenue received
• Daily internal operations in accordance to processes and SOP’s
• Generate post wellness event report

Competencies    

• Enable client centricity  within area of responsibility (Client Services)
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients, internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client’s services and fair treatment of clients within area of responsibility                                         Ability in understand problems and making timely, practical decisions.
• Participate and contribute to a culture which builds rewarding relationships , facilitates feedback and provide exceptional client service
• Monthly and Quarterly meetings clients and stakeholders at regional level to ensure they are kept abreast with changes and new way of work

Effectively lead team (People)

• Develop and maintain productive and collaborative working relationships with peers, stakeholders and direct reports
• Ability to listen to others, expressing ideas, both orally and in writing and providing relevant and timely information to
• management, co-workers, subordinate, providers and clients.
• Ability to get along with fellow employees, respects the rights of other employees and shows a cooperative spirit.
• Positively influence and participate in change initiatives
• Ability to self-manage, initiative and independent action within prescribed limits.
• Ability in accomplishing work assignments with providers, establishing challenging goals; delegating and coordinating effectively; promoting innovation and team effort.
• Continuously develop own expertise in terms of professional , industry and legislative knowledge
• Contribute to continuous innovation through the development , sharing and implementation of new automated ideas
• Take ownership for driving career development
• Contribute to continuous innovation through the development , sharing and implementation of new automated ideas

Manage budget and implement sound financial controls (Finance)

• Achieves the targets set by the company that achieve the revenue and profit objectives as defined in the annual budget plan
• Compile high risk and problematic financial issues in area of accountability
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Ensure effective and efficient administration of operational costs within budget , identify areas of financial risk and escalate
• Establish appropriate reporting and control procedures; operating efficiently at lowest cost; staying within established budgets.