Ares Holdings, a South African company, connects global brands with Southern African consumers through a multi-channel network encompassing 2500+ wholesale doors, 50+ retail stores, and e-commerce platforms. Our business model promotes long-term and sustainable brand growth within the footwear, apparel, and accessories sector.
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The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.
Customer Communication
Customer Queries (Inbox and Telephonic)
Clear communication with customers on late deliveries, stock availability and short shipments
Upselling based on ATS if we do not have stock of a particular style
Assist Visual Merchandiser with queries, stock transfers etc.
Order Management & Processing
Forward Sales Order Entries - accurate and within the given deadline
Update sales orders with confirmed delivery dates
Ensure VAS details are correct, up to date at DSV and executed in full
VAS ticket ordering - well in advance
Returns based online manager approval - executed and followed through till credit passed
Agent and House account report monthly on Open Orders vs Purchase orders
Customer purchase order details on relevant sales orders
Reports
Returns Report
AR Report - CS execution based on Finance comments
Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
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