Vacant Jobs at Ares Holdings

Responsibilities:
Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

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Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

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Job Summary:

• As the Brand Communications Manager for Under Armour SA, you will play a key role in developing and executing integrated communication strategies and activations to enhance the UA brand presence and engage with target audiences.
• You will be responsible for overseeing brand communications, public relations, events, brand partnerships, and collaborations, ensuring consistency and alignment with the brand's values and objectives.
• This role requires a strong understanding of brand positioning, storytelling, event management, and strategic partnerships.

Key Responsibilities:

• Brand Strategy: Develop and execute comprehensive brand communication strategies and activations that align with the overall brand vision and objectives.
• Public Relations: Manage and maintain relationships with media outlets, influencers, and industry partners to secure media coverage and generate positive brand exposure.
• Storytelling: Develop compelling brand narratives aligned with global brand that land effectively in local market across various channels to resonate with the target audience and build brand loyalty.
• Event Planning and Execution: Conceptualize, plan, and execute brand events, product launches, and activations that showcase the brand and engage the target audience. Coordinate logistics, budgets, partnerships, and participant experiences.
• Partnerships and Collaborations: Identify and pursue strategic partnerships and collaborations with key industry influencers, organizations, and brands to enhance the brand presence and reach new audiences.
• Integrated Campaigns: Collaborate with marketing, creative, and digital teams to develop and execute integrated campaigns that align with brand communication strategies and activations.
• Media Planning: Work closely with marketing and media teams to develop media plans and ensure that brand communication activities are effectively integrated across traditional and digital platforms.
• Digital funnel elevation: manage the digital footprint of the brand in market, driving a through the funnel approach driving awareness, consideration, conversion and loyalty
• CRM development & management: Grow the consumer community through brand right mechanisms that drive repeat purchase and loyalty
• Budget Management: Manage the brand communications budget, ensuring efficient allocation of resources and maximizing ROI.
• Measurement and Analysis: Monitor and evaluate the effectiveness of brand communication initiatives and activations, using data and analytics to measure impact and make data-driven recommendations for future improvements.
• Team Leadership: Lead and mentor a team of communication and activation professionals, providing guidance, support, and fostering a collaborative work environment.
• Agency Management: Build healthy and productive relationships with key agencies (digital / PR / Influencer) for efficient R.O.I. and excellence in all outputs.

AD Hoc duties:

• Respond to emails and office correspondence
• Keep work area clean and tidy
• Support the mission, vision and core values of the company
• Meet prescribed deadlines and targets
• Professional interaction and liaison with customers, suppliers and employees at all times
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.
• High Energy driver

Qualifications:

• Grade 12
• Min 5 Years of experience in brand communications, public relations, event management, or a similar role, preferably within the sports or lifestyle industry.
• Strong understanding of brand positioning, storytelling, and communication strategies.
• Proven experience in planning and executing events, product launches, and brand activations.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and adapt messages for different channels and audiences.
• Experience in media relations, including building relationships with journalists, influencers, and industry partners.
• Familiarity with strategic partnerships and collaborations, and the ability to identify and pursue opportunities.
• Knowledge of traditional and digital media platforms and the ability to develop integrated communication plans.
• Analytical mindset with the ability to measure and analyse data to drive insights and make data-driven recommendations.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Budget management experience, with the ability to efficiently allocate resources and maximize ROI.
• Leadership skills with the ability to inspire and motivate a team, fostering a collaborative and high-performing work environment.
• Passion for the UA brand and an understanding of its target audience and culture

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Key responsibilities

Process Optimisation and Design

• Working with Head of Business Solutions to drive end to end transformation initiatives aimed at optimizing and re-engineering business processes across the business
• Collaboration with Cross Functional teams to implement innovative solutions, drive efficiency improvements, and ensure that the organization successfully adapts to both internal and external changes

New System Implementation/Migration

• Ensure new system aligns with strategic goals and objectives
• Assess how new systems will impact business processes and overall operational efficiency
• Engage stakeholders early and often to build consensus around the need for the new system and to ensure their buy-in and support throughout the implementation.

Change management and Stakeholder Engagement

• Develop and execute change management strategies to support business transformation initiatives.
• Lead stakeholder engagement, ensuring that all impacted parties understand and support the transformation goals including new system implementation and migration.
• Facilitate communication and initial training to ensure smooth adoption of new processes and technologies. Provide Training facilitators with content and FAQs to support their ongoing training.
• Address resistance to change and provide coaching to leaders and employees during the transition phase. Work proactively to address concerns

Collaboration with Cross-Functional and External Teams:

• Work closely with senior leadership, department heads, and project teams to define transformation goals and key performance indicators (KPIs).
• Collaborate with IT and internal Business Solutions team to implement digital tools and systems that support process transformation.
• Work closely with Business Data Architect on the scope and design of reports to assist the teams.
• Work with the Project manager to define the strategic objectives of projects so they can translate them into specific actionable projects with clear deliverables, timelines and budgets.
• Work closely with third party vendors of new systems to ensure on time deliverables within scope
• Work closely with third party partners on their requirements with the introduction of new processes or process changes.

Performance Measurement & Continuous Improvement:

• Develop metrics to assess the effectiveness of transformation programs and track performance over time.
• Work closely with Business Architect to ensure there are reports in place to support the teams in measuring performance
• Conduct post-implementation reviews and continuous improvement efforts to refine and optimize processes.
• Report on the progress of transformation initiatives to senior leadership, providing insights and recommendations.

Core Competencies

• Strong Analytical Skills
• Strong Communication Skills
• Influencing Skills
• Adaptability and Flexibility
• Resilience
• Patience and Persistence
• Collaboration Skills
• Innovation and Creativity
• Excel Advanced Skills
• Knowledge on SAP
• Knowledge on Monday.com is advantageous
• Knowledge on Lucid Chart is advantageous

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Responsibilities of Import Manager:

• Manage inbound shipment activities, including customs clearance and documentation.
• Develop and implement policies and procedures related to inbound shipments.
• Monitor and analyse inbound data to identify compliance issues and take corrective actions.
• Monitor and report on international trade trends and developments.
• Liaise with freight forwarders and other third parties to ensure timely and accurate inbound processes and paperwork.
• Prepare and submit required reports to internal and external stakeholders.
• Monitor costings and all inbound SLAs daily, and establish controls to manage exceptions.
• Solid understanding of INCO terms.
• Review and verify import documentation, such as commercial invoices, packing lists, and bills of lading, to ensure accuracy and completeness.
• Own the accuracy of the full delivery schedule for all brands.
• Collaborate and communicate with all internal stakeholders regarding any exceptions regarding delays that may impact the order book.
• Deploy lead time reduction strategies while managing inbound costs.

Qualifications:

• Proven experience in import management, preferably in a logistics or international trade environment.
• In-depth knowledge of customs regulations, tariffs, and import/export compliance.
• Strong organizational and analytical skills.
• Effective communication and negotiation abilities.
• Familiarity with import-related software and systems e.g. Purchase Order Management (POMS).

Attributes:

• Detail-oriented with a focus on accuracy in documentation.
• Problem-solving skills in addressing customs and logistics challenges.
• Proactive approach to identifying and implementing process improvements.
• Ability to work collaboratively with cross-functional teams.
• Adaptability to the dynamic nature of international trade.
• Proven experience of leading a team.

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Summary

• The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Communication

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.

Order Management & Processing

• Forward Sales Order Entries - accurate and within the given deadline
• Update sales orders with confirmed delivery dates
• Ensure VAS details are correct, up to date at DSV and executed in full
• VAS ticket ordering - well in advance
• Returns based online manager approval - executed and followed through till credit passed
• Agent and House account report monthly on Open Orders vs Purchase orders
• Customer purchase order details on relevant sales orders

Reports

• Returns Report
• AR Report - CS execution based on Finance comments
• Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
• Monthly open sales order report to all agents

Returns

• Process Returns and pass credits within SLA

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.