Current Vacancies at FNB South Africa

Job Description

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Are you someone who can:

• Drive and monitor branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and actively influence customer adoption of electronic banking.
• Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Focus on optimising service delivery processes to enhance customer satisfaction.
• Prevent wastage and continuously identify process improvements to reduce costs.
• Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• 4 – 5 years of experience in operations within a branch or similar environment

You will be an ideal candidate if you possess the following:

• Strong understanding of branch operations, audit processes, and risk management.
• Proven ability to drive operational effectiveness and support digital migration initiatives.
• Experience managing and coaching teams to achieve high performance.
• Ability to identify commercial growth opportunities and enhance customer satisfaction.

You will have access to:

• Opportunities to lead and influence operational excellence in a dynamic environment.
• A challenging workplace that encourages continuous improvement and innovation.
• Personal and professional development opportunities to grow your leadership capability.
• The chance to make a meaningful impact on branch performance and customer experiences. 

You can be a match if you are:

• A strong leader with the ability to inspire, guide, and motivate a team.
• Operationally focused with an eye for detail and strong compliance discipline.
• Customer centric, solution driven, and committed to service excellence.
• Skilled in planning, organising, and resource management.
• Agile, adaptable, and able to manage competing priorities.
• Passionate about improving processes, driving efficiency, and reducing costs.
• Able to work independently while maintaining strong collaborative relationships.

End Date: September 30, 2026 

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

End Date: September 30, 2026 

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

End Date: September 30, 2026 

go to method of application »

Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative) 

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: October 1, 2026 

go to method of application »

Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative) 

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: October 1, 2026 

go to method of application »

Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Are you someone who can: 

• Engage customers in a positive and professional manner by being helpful by living up to our brand promise of “How can we help you?” at all times 
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions  
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms 
• Fulfil transactions above set benchmarks while delivering exceptional service 
• Manage leads, referrals, and customer follow-ups within agreed turnaround times 
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance 
• Always conduct yourself in an ethical and professional manner 
• Take accountability for personal performance, learning, and career development 
• Stay informed on product offerings, systems, and industry developments 
• Contribute to team success and adapt to changing customer and business needs 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF principles, and regulatory compliance 
• Proven ability to meet sales, service, and customer experience targets 
• Must not be an unrehabilitated insolvent 

​​​​​​​You will have access to: 

• Opportunities to build strong customer relationships within a dynamic POP environment 
• A challenging, fast-paced branch setting 
• Continuous learning and development aligned to your career path 
• Opportunities to make a meaningful impact as a brand ambassador within a local market 

​​​​​​​You can be a match if you are: 

• Client-focused with a strong ethical mindset 
• Passionate about service excellence and problem-solving 
• Confident in needs-based selling and solution delivery 
• Agile, adaptable, and comfortable in a high-volume environment 
• A strong communicator with excellent interpersonal skills 
• Results-driven with strong planning and organisational skills 
• Detail-oriented with high compliance awareness 
• Able to work independently and collaboratively within a team 

End Date: September 29, 2026 

go to method of application »

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships. 

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

Execute own work in accordance with the organisational values and code of ethics.

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: September 30, 2026

go to method of application »

Job Description

• To initiate and lead deal origination and structuring, implementation and client engagement in the allocated sector/product to enable improved profitability, market share and competitive positioning.

Are you someone who can:

• Ensure client frontline engagement to drive sales of Secondary Agriculture and Supply Chain Finance solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
• Develop, encourage and nurture collaborative relationships across the FirstRand Group
• Prevent wastage, and on an ongoing basis identify process improvements to contain and reduce costs
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Analyse and interpret Financial Statements to determine deal structures
• Compile and present specialist credit reports and term sheets
• Consider risks related to the deals and obtain credit approval from relevant forums
• Initiate meetings with key stakeholders to track progress, manage expectations to ensure stakeholders' requirements are delivered
• Provide input into legal documentation and ensure that all processes are completed leading up to the closure of the deal.

You will be an ideal candidate if you:

• Have a minimum of Matric/Grade 12 with a post-Matric qualification (preferred: Bachelor’s degree)
• Have 5 years’ credit and deal structuring experience within the financial services and/or banking industry
• Have good presentation skills as the successful candidate is expected to present suitable structures to a client and bank (including credit)
• Are skilled at negotiating and closing structured finance deals, often focusing on identifying opportunities, building relationships, and crafting winning strategies to achieve favorable terms for both the client and the bank
• Have knowledge or exposure to secondary agriculture (grain) and/or supply chain finance (advantageous)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Able to interpret financial statements.
• Thrive in a collaborative environment.

End Date: October 2, 2026 

go to method of application »

Are you someone who can:

• Manage team performance in achievement of annual monitoring plan
• Ensure execution of compliance management strategies, plans and programmes
• Ensure development and continuous value add improvement to operational processes
• Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards
• Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof
• Compiling monitoring reports on the results of monitoring Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof
• Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance
• Assist with the promotion of a culture of compliance and awareness
• and actively participating in compliance projects and training initiatives
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Participate in Combined Assurance activities with assurance partners
• Compile Annual Monitoring Plan for Insure Pillar, engaging with stakeholders to identify key risks and required coverage

You will be an ideal candidate if you have:

• Relevant BCom Qualification
• Compliance Monitoring experience
• Experience using ARCHER system
• 3-5 years’ experience in managing a team
• Internal audit experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

​​​​​​​We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: October 1, 2026 

go to method of application »

Job Description

• To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection.
• This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: October 2, 2026 

go to method of application »

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

End Date: October 2, 2026 

go to method of application »

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement    

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

​​​​​​​You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 29, 2026

go to method of application »

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement    

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

​​​​​​​You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 29, 2026

go to method of application »

Are you someone who can: 

• Achieve embedded value hurdle rates and performance targets.  
• Support the growth of the Business Unit’s assets and contribute to overall financial performance. 
• Monitor, manage, and influence sales activities to ensure predefined sales targets are met.  
• Maximise cross-selling opportunities while strengthening client relationships at the point of sale.  
• Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.  
• Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.  
• Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.  
• Provide accurate and reliable sales reporting through daily cash-ups.  
• Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.  
• Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.  
• Review all transactions daily to ensure new business applications are completed within required turnaround times.  
• Track and manage sales activities to continuously improve personal sales performance.  
• Take ownership of personal development to enhance skills, knowledge, and competencies. 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.  
• Preferred: Regulatory Examination (RE Level 5) 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

​​​​​​​You will have access to:  

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment  
• Personal and professional growth 
• Opportunities to have an impact on the local market as a brand ambassador. 

​​​​​​​You can be a match if you are:  

• Client-focused and have an ethical approach to advice 
• Enjoy solving problems. 
• Persuasive selling skills 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Results-driven with strong planning and organization skills 
• Attention to detail and high compliance awareness 
• Ability to work independently and within a team 

End Date: October 2, 2026

go to method of application »

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: September 29, 2026

go to method of application »

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge. 
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement  

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles  
• Proven ability to meet sales, service, and compliance targets

You will have access to:  

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment 
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You can be a match if you are:  

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

End Date: October 2, 2026 

go to method of application »

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement    

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team 

End Date: October 2, 2026 

go to method of application »

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

End Date: September 29, 2026 

go to method of application »

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

End Date: October 5, 2026