Workplace Support Engineer - Bedfordview at Eduvos

Purpose of the role:

• To provide first and second level workplace support services on a campus to students and employees (hardware / telecommunication / classroom technology support / servers / mobile support / printing)

Minimum Requirements
Minimum Qualifications:

Relevant tertiary IT qualification e.g. Microsoft certified professional (MCP) and A+ certification and N+ certification, AZURE Fundamentals.

Experience:

• At least two years’ experience in a similar role (junior)
• AZURE Fundamentals

Duties and Responsibilities
As the Workplace Support Engineer you will be responsible for:

• Support - build, configure, install and maintain both standard and non-standard hardware and software
• Perform project responsibilities as and when required e.g. roll out of new software and hardware technologies
• User training
• Manage the service delivery of outsourced technology partners
• Office-move assistance (on and between campuses)
• Maintain active directory for students and employees (account management)
• Ensure system and data security on devices (mobile) – device encryption

Functional and Behavioural Competencies
Functional and technical competencies:

• Technical skills
• Ability to troubleshoot

Behavioral competencies:

• Initiative and responsibility
• Constructive teamwork
• Relations and networking
• Effective communication (verbal and written)
• Technical expertise
• Analysis and judgment / problem solving – trouble shooting
• Systematic approach (planning and organising)
• Execution – attention to detail
• Steadiness (emotional tenacity)