YES Intern: Switchboard Operator/Receptionist at TFG (The Foschini Group)

Responsibilities:

• Welcoming of visitors in a professional and courteous manner
• Informing the host of the visitor’s arrival
• Signing in of visitors, according to the Company procedure
• Assist with managing queries as they arise in a professional manner, striving for a positive resolution
• Answer, transfer and execute switchboard calls correctly in a timeous and professional manner
• Providing an “ultimate” service experience to both internal and external customers
• Assist with updating of relevant IT systems with customer complaints, compliments, and queries
• Administration, as and when required
• Always represent the TFG image and values

Qualifications and Experience:

• Have a Matric certificate

Skills:

• Be PC literate, with Basic Excel knowledge
• Excellent communication skills, both written and verbal
• Passionate about customer service 
• Have good interpersonal skills
• Accuracy and attention to detail
• Ability to manage conflict effectively