Trending Jobs at TFG (The Foschini Group)

Key Responsibilities:

• Administratively supporting all aspects of the buying process
• Ensuring timeous placement of orders onto the purchasing system
• Creating and updating Brand & Commodity Mapsheets, spreadsheets and reports
• Compiling Launch Calendars & managing all communications pertaining to this
• All preparations prior to presentations & meetings such as Strategy, Seasonal SWOT, Quarterly Range Reviews, VM- & Marketing meetings and Weekly Trade Reports
• Completing all administrative documentation that is related to loading products and images into, as well as creating order on the TFG system – focus being Buyplan & PMM
• Building constructive and mutually beneficial relationships with Brands 
• Communicating with Brands to gather all information required to load product & create orders
• Processing of all amendments and communicating changes to relevant parties
• Supporting & Liaising DC’s, GMP & Customer service teams in resolving any issues or queries that occur daily (AD HOC)
• Managing orders through the critical path process
• Pulling of weekly reports on Last Week’s Performance & formulating trade feedback 
• Able to do a Comp Shop on their own 
• Key Liaison pertaining to product info between Merch- and the Marketing- & ONMI teams
• Taking Minutes & making Notes during all key meetings

Qualifications and Experience:

• Matric, Higher Certificate or Diploma 
• Buying Admin experience 
• Understanding of the clothing retail Cycle and Buying Process
• Love of Sneaker Culture 
• Excel & PowerPoint proficient 

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Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

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Key Responsibilities:

• Correspond to all incoming queries (telephonic/e-mail) and action accordingly 
• Analysis of customer TFG accounts relating to debits and credits
• Processing of DETS reports (Bank Reports)
• Validating, preparing and processing of customer/agency refunds
• Tracing and Allocating customer account payments from different sources
• Providing support to internal/external customers within agreed SLA response times 
• Providing the necessary support relating to the life cycle of an employee account 
• To understand and correct suspended/rejected transactions from stores and head office

Qualifications and Experience:

• Matric qualification
• Finance related qualification [advantageous]
• 2 Years Administration experience

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Key Responsibilities:

Product Preparation & Upload:

• Collecting product samples from the buying team
•  Briefing the studio for imagery and styling
• Delivering samples for shoots
• Capturing product data (names, descriptions, attributes) into the online system

Online Product Discovery & Visibility:

• Ensuring products are tagged and attributed correctly
• Merchandising brand and category pages
• Building themed collections and capsules

Content Coordination & Execution:

• Creating and scheduling CRM newsletters
• Updating site content for campaign alignment

Customer Experience:

• Addressing product-related queries
• Ensuring complete and accurate product information

Cross-Functional Collaboration:

• Working with the Buying Team to align timelines
• Liaising with Bash Studio, Partner success & CRM teams

Qualification and Experience:

• 2–4 years in eCommerce, retail merchandising, or digital marketing
• Proven experience with product upload processes (data entry, sample management, PIM/CMS usage)
• Hands-on involvement in site merchandising, collection building, and campaign execution
• Exposure to cross-functional collaboration (working with Buying, CRM, Studio, Digital Marketing)
• Familiarity with email marketing platforms and building/scheduling newsletters
• Experience with customer service liaison or resolving online product queries is advantageous

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles. 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc). 

Qualification: 

• A Matric certificate. 

Skills: 

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 
• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

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Responsibilities:

• Welcoming of visitors in a professional and courteous manner
• Informing the host of the visitor’s arrival
• Signing in of visitors, according to the Company procedure
• Assist with managing queries as they arise in a professional manner, striving for a positive resolution
• Answer, transfer and execute switchboard calls correctly in a timeous and professional manner
• Providing an “ultimate” service experience to both internal and external customers
• Assist with updating of relevant IT systems with customer complaints, compliments, and queries
• Administration, as and when required
• Always represent the TFG image and values

Qualifications and Experience:

• Have a Matric certificate

Skills:

• Be PC literate, with Basic Excel knowledge
• Excellent communication skills, both written and verbal
• Passionate about customer service 
• Have good interpersonal skills
• Accuracy and attention to detail
• Ability to manage conflict effectively

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Key Responsibility Areas: 

• Sales maximization 
• Providing excellent customer service at all times 
• Basic administration 
• Following company policies and procedures 
• Assuring that showroom looks presentable at all times 
• Be involved in stock control and management. 
• Assisting shoppers to find the goods and products they are looking for. 
• Being responsible for processing cash and card payments. 
• Stocking shelves with merchandise. 
• Answering queries from customers. 
• Reporting discrepancies and problems to the supervisor. 
• Giving advice and guidance on product selection to customers. 
• Balancing cash registers with receipts. 
• Dealing with customer refunds. 
• Keeping the store tidy and clean, this includes hovering and mopping. 
• Responsible dealing with customer complaints. 
• Working within established guidelines, particularly with brands. 
• Attaching price tags to merchandise on the shop floor. 
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. 
• Receiving and storing the delivery of large amounts of stock 
• Keeping up to date with special promotions and putting up displays. 

Experience and Qualification: 

• Matric 
• 2 – 3 years’ retail sales experience 
• Mattress or furniture sales experience required 
• Computer literate 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.