Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 ... read morecountries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
ROLE DESCRIPTION
To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and effic
The role
Associate Manager, IT Operations is responsible to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and
Job Description
Are you looking for an opportunity to jumpstart your career in the sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join
Job Description
What you’ll be doing
Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for im
Job Description
Are you looking for an opportunity to jumpstart your career in the telecommunications industry? Now is your time to shine with Concentrix in this exciting opportunity to join our
Job Description
Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our
What you will do in this role:
Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
Occasional outbound calls to fo
Job Description
The Supervisor, Payroll is responsible for overseeing day-to-day execution of payroll processes.
This position is responsible for advising a team in evaluating, analyzing, and
Job Description
The Specialist, Payroll is responsible for day-to-day execution of payroll processes.
This position is responsible for verifying, processing and maintaining payroll programs wi
What you will do in this role
Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavior
What you’ll be doing:
Support delivery and optimisation of Training & Quality toolkit (including Quality framework).
Govern delivery against contractual Training & Quality requir
What you’ll be doing
Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK Region
Collaborat
What you’ll be doing
To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues and assist in ac
What you will do in this role
Assists with inbound calls
Provide customer service (billing) to TV, Internet, and Voice subscribers.
Process payments, provides payment options; provides expla
What you’ll be doing
Managing the implementation of quality frameworks and structures for all customer contacts across multiple locations and work streams
Leading, developing and managin
What you will do in this role
Working towards consistently achieving and exceeding set targets
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills w
What you’ll be doing
Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans,
What you will do in this role:
Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
Occasional outbound calls to fo
