Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
Directs and manages all components of capacity planning inclusive of resource groups
Owns success of the financial performance of client programs
Directs and oversees client invoicing to ensure accuracy
Leads client projects and initiatives to enhance program performance
Negotiates as a core team member in the delivery of our contractual obligations
Creation and execution of quarterly business reviews and executive review and reporting
Provides significant input on budgets, financial analysis and pricing models
What you’ll need
Extensive experience leading service delivery strategy
Proven experience of managing operations within a contact centre environment
Experience managing P&L
Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
Advanced Microsoft Office skills
Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
Demonstrated ability to lead and mentor team on developing lasting customer relationships
Extensive understanding of the organization's business operations and industry
Advanced ability to comprehend, analyze, and interpret
Strategic thinker with demonstrated ability to influence
Demonstrated ability to find win-win outcomes in negotiation
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