Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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Associate Manager, IT Operations is responsible to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs.
Provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs.
What you’ll be doing
Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK Region
Collaborating with the other Global/Regional IT Teams, designing and delivering the strategy for all areas within SSC Support adding value to business
Liaising with IT Leaders in different regions to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs
Providing expertise enabling the use of effective IT Services through supporting continuous IT Governance
Aligning SSC support functions to a global standard operating model identifying areas for efficiency and automation
Ensuring that all activity in IT SSC Support positively contributes to business objectives and are effectively deployed, and adding value for all regions
Working in partnership with other functions, peers and management across the Webhelp Group to ensure shared best practice, delivery and implementation of all SSC services
What you’ll need
Minimum 12 years’ IT experience in technical support services
At least 5 years’ experience managing IT teams
Experience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plans
Demonstrable experience of senior stakeholder management
Ability to influence, motivate and engage through clear and articulate communication.
Strong communication, relationship building and problem-solving skills with good attention to detail
Ability to work in a fast-paced environment and juggle a varied workload without losing sight of priorities
Good understanding of data manipulation, aggregation, and presentation techniques
Team player with the ability to contribute and challenge yourself and the team
Knowledge of project management methodologies (Agile) and best practices
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