Consolidating
HeroTel is consolidating the WISP market in order to provide fast internet to the entire South Africa at affordable prices.
Partnering
By partnering WISP’s and working together we can bring premium Internet to all South Africans at a much faster rate than currently provided.
He... read morelping
Through helping the WISP we can help the customer. We provide a personalised user experience with local call centres and immediate personal response. No more computer voices on national call centres or waiting 2 weeks for service.
PURPOSE OF THE ROLE:
Duties of the Administrative Assistant include providing support to our Managers and Employees, assisting in daily office needs and managing our company’s general adminis
PURPOSE OF THE ROLE:
The Infrastructure Technician Junior will be responsible for the maintenance of both wireless and fibre network infrastructure under supervision of a Senior Team Member. This w
PURPOSE OF THE ROLE:
The Infrastructure Technician Senior will be responsible for the construction and maintenance of both
wireless and fibre network infrastructure and lead their team in this reg
Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
Offer first call resolution support to customers via telephone, WhatsApp, Webchat,
Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
Offer first call resolution support to customers via telephone, WhatsApp, Webchat,
Key Performance Areas would include, but are not limited to:
Answering incoming sales calls.
Assisting walk-in clients by taking them through the manual or digital onboarding process.
Proces
Key Performance Areas would include, but are not limited to:
Provide Management with advice and support on all matters related to Health and Safety.
Track all Health and Safety regulatory chan
Key Performance Areas would include, but are not limited to:
Assist the Technician in performing his/her duties.
Be supportive in his/her duties and learn and build experience from it.
Be su
Key Performance Areas would include, but are not limited to:
Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.
Meet projec
Key Performance Areas would include, but are not limited to:
Analyzing and reporting on monthly NPS, contacting detractors and building reports.
Analyzing and reporting on Operational NPS, con
Key Performance Areas would include, but are not limited to:
Conducting system design activities and reviews of detailed application and software components across a variety of technology stacks
Key Performance Areas would include, but are not limited to:
Implement and maintain all network-related automation systems.
Work on either front-end UI/UX or back-end integration, depending on
Key Performance Areas would include, but are not limited to:
Maintain and ensure the integrity of cloud & server infrastructure.
Analyze, test, troubleshoot and support server and cloud sy
Key responsibility areas will include but not be limited to:
Process Engineering
Employ industry best practices to analyze existing business processes.
Conduct thorough analysis to identify
Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
Offer first call resolution support to customers via telephone, WhatsApp, Webchat,
Key Performance Areas would include, but are not limited to:
Gathering, verifying, and documenting business requirements.
Generating, refining, and validating functional specifications
Key Performance Areas would include, but are not limited to:
Analyzing and reporting on monthly NPS, contacting detractors and building reports.
Analyzing and reporting on Operational NPS, con
Key Performance Areas would include, but are not limited to:
Answering incoming sales calls.
Assisting walk-in clients by taking them through the manual or digital onboarding process.
Proces
