Receptionist - Kokstad at HeroTel

Key Performance Areas would include, but are not limited to:

• Professionally answering and routing incoming telephone calls.
• Welcoming, greeting and directing customers and visitors appropriately.
• Attending to the needs of customers and visitors, to ensure a superb customer service experience.
• Maintain the busy front desk/reception area as the face of the company.
• Answer and direct phone calls to relevant departments.
• Taking and passing on all messages to the relevant parties.
• Organizing meeting rooms.
• Administrative and general support to Management.
• Handling all post and courier matters.
• File documents correctly and keep files up to date.
• Keep a neat and clean reception area by complying with procedures, rules, and regulations.

The successful candidate must have the following experience/skills:

• Minimum of 2 years Receptionist experience.
• MS Office proficiency.
• Experience in providing quality customer service.
• Reliable and focused.
• Efficient communication with the entire team.
• Shows problem solving skills.
• Able to prioritize tasks according to their importance / urgency.
• Able to manage time efficiently.
• Is well-presented and neatly dressed.
• Fluent in English and Afrikaans.
• Able to follow instructions accurately and adequately.

Education Requirements:

• Grade 12 or equivalent qualification at NQF Level 4.