Consolidating
HeroTel is consolidating the WISP market in order to provide fast internet to the entire South Africa at affordable prices.
Partnering
By partnering WISP’s and working together we can bring premium Internet to all South Africans at a much faster rate than currently provided.
He... read morelping
Through helping the WISP we can help the customer. We provide a personalised user experience with local call centres and immediate personal response. No more computer voices on national call centres or waiting 2 weeks for service.
Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
Offer first call resolution support to customers via telephone, WhatsApp, Webchat,
Key Performance Areas would include, but are not limited to:
Billing:
Processing of incoming payments.
Generate and send invoices.
Generate credit notes.
Resolve billing discrepancies.
Key Performance Areas would include, but are not limited to:
Site Survey:
Assist with signal’s scan and throughput tests to High site.
Assist with taking photos of location for CPE br
Key Performance Areas would include, but are not limited to:
Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.
Meet projec
PURPOSE OF THE ROLE:
Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to custom
PURPOSE OF THE ROLE:
The role will be responsible for monitoring the network National Monitoring Systems to detect any hardware issues on the network. As the first eyes on events that occur o
PURPOSE OF THE ROLE:
Head of Sales: Wholesale is responsible for setting and achieving wholesale strategic objectives. This role is responsible for growing customers, revenue and maximising profits
PURPOSE OF THE ROLE:
Head of Sales: Business is responsible for achieving business and direct strategy objectives.This role is responsible for growing customers, revenue and maximising profit
PURPOSE OF THE ROLE:
The Infrastructure Technician Junior will be responsible for the maintenance of both wireless and fibre network infrastructure under supervision of a Senior Team Member. This w
PURPOSE OF THE ROLE:
The IP Core & Transmission Engineer will play a critical role in the design, implementation, and optimisation of our Core network infrastructure. You will be responsi
Key Responsibilities will include:
Responsible for the engineering and long-term planning of access network technologies.
Responsible for designing large scale access networks on different tec
Key Performance Areas would include, but are not limited to:
Site Survey:
Assist with signal scan and throughput tests to High site.
Assist with taking photos of location for CPE bracket, c
Key Performance Areas would include, but are not limited to:
Escalation to Network Engineers Tier 4 as required.
Responsible to monitor and troubleshoot all systems and/or escalate to the rele
PURPOSE OF THE ROLE:
Duties of the Administrative Assistant include providing support to our Managers and Employees, assisting in daily office needs and managing our company’s general adminis
Key Performance Areas would include, but are not limited to:
General:
Follow set SOP’s and procedures.
Work closely with a Team Leader and Scheduler.
Maintaining project and safety
Key Performance Areas would include, but are not limited to:
General:
Follow set SOP’s and procedures.
Work closely with a Team Leader and Scheduler.
Maintaining project and safety
Key Performance Areas would include, but are not limited to:
Escalation to Network Engineers Tier 4 as required.
Responsible to monitor and troubleshoot all systems and/or escalate to the rele
Key Performance Areas would include, but are not limited to:
Escalation to Network Engineers Tier 4 as required.
Responsible to monitor and troubleshoot all systems and/or escalate to the rele
