HR Assistant at HeroTel

PURPOSE OF THE ROLE:

• The HR Assistant will be focused on assisting with all HR related administration and transactional tasks. HR assistants are involved with nearly all services that relate to a company's human resources division. It is the function of the HR assistants to assist with employee first line support and to ensure service excellence.

Key Performance Areas would include, but are not limited to:

General:

• Answering employee questions.
• Creating and distributing documents
• Providing excellent customer service to organization employees
• Maintaining computer system by updating and entering data
• Needs to be an ambassador for the company's culture

Recruitment/New Process:

• Participating in recruitment efforts
• Posting job ads, screening and shortlisting
• Scheduling job interviews and assisting in interview process
• Ensuring background and reference checks are completed
• Preparing new employee documents such as Letter of Appointments
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
• Assist in company onboarding program and ensuring onboarding programs are completed for each new / transferring employee
• Serving as a point person for all new employee questions

Payroll and Benefits Administration:

• Answering payroll questions
• Assist with resolutions to any payroll errors
• Participating in benefits tasks, such as claim resolutions, draft and input payroll related documentation
• Assisting in offboarding processes where required

Employee Relations:

• Able to deal with employee relations matters such as concerned discussions, counselling for incapacity, drafting of warnings and have experience in sitting in as an observer (at the least) in disciplinary inquiries and or CCMA cases

Record Maintenance:

• Updating and maintaining employee benefits, employee status, and similar records
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation is collected and maintained
• Completing termination paperwork and assisting with existing interviews

The successful candidate must have the following experience/skills:

• Must be adept at problem-solving, including being able to identify issues and resolve problems in a timely manner.
• Must possess strong interpersonal skills
• Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
• Must be able to prioritize and plan work activities as to use time efficiently
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be dependable, and able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
• Due to the fast paced environment, the incumbent must be able to work as accurately as possible but with relative speed
• Should have a basic idea of what Labour legislations are and how to apply them
• Should be knowledgeable in the Basic Conditions of Employment Act and how to apply it
• Should work well on their own and also well in a team
• Should deal well with conflict and be teachable

Education Requirements:

• Grade 12 is a minimum criteria
• Bachelors Degree in Human Resources or relevant is advantageous (nor required)