Field Technician - Senior at HeroTel

Purpose Of The Role

• The Field Technician Senior's main duty will be to oversee and lead installations/repairs/surveys on Wireless or Fibre networks. Focusing on more advanced and larger installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General

• Follow set SOP's and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained and in a good condition.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Conducting regular inspections with the RF and Fibre Team. The aim then of locating and repairing faults found during the inspections. Preventative maintenance.
• Fibre Troubleshooting: Splicing, testing, dome management.
• Wireless Troubleshooting: Signal testing on CPE's, access points, bandwidth capacity.
• Advanced Network Troubleshooting: Ip conflicts, firewall issues, routing issues.
• Installation of advanced VoIP systems.
• Provide excellent customer service.
• Display and live leadership values by teaching Junior staff and helpers.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles, large buildings.
• Working in crawl and small spaces for installation purposes.

Site Survey

•  Determine clients' needs internal and external.
• Confirm signal to High Site is up and confirm throughput of bandwidth.
• Confirm Fibre termination point is live and available for client.
• When arriving on site, do a walk around to get an idea of the layout of the premises and job card, usually with the client.
• Conduct test internally or at each location to confirm sufficient data or coverage.
• Test and document all findings on the current internal network should there be one.
• Take photos of the location of the installations: Fibre CPE with Fibre cable run, Wireless CPE antenna placement and bracket, Internal and external cable run, Access Points, POE, and power points.
• Document all findings of the survey accurately and as confirmed with client.
• Update ticket timeously for quotation, with all photos and work needed.

Callout Repairs

•  Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
• Communicate costs implications involved with the repair if any.
• Have knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your Team Leader for confirmation when the repair has been completed.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

Installation

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
• Installation of Fibre and Wireless CPE's.
• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
• Basic and advance access point and network setups.
• Setup and confirm the client's existing equipment is still working and that client verified that everything works as it should.
• Upgrade all equipment's firmware, clean up and take photos for quality control.
• Follow quality control with your Team Leader for confirmation when the installation has been completed.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

The Successful Candidate Must Have The Following Experience/skills

• 2 years Fibre Optic splicing experience.
• 2 Years RF/Wireless experience.
• Advanced computer skills.
• Advanced Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e., OTDR, Mass Fusion Splicing, etc.).
• Driver's license.
• Clean driving record.
• Customer service skills.
• Good analytical and problem-solving skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work in all weather conditions, confined spaces, isolation
• Ability to work in a physically demanding environment including, but is not limited to:
• carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
• Self-disciplined, motivated and organized.
• Effective planning skills.
• Leadership skills.
• Ability to work neatly and accurately.
• Medically fit & able to work at heights

Education Requirements

• Grade 12.
• Specialized certifications would be an advantage.