Key Account Manager at HeroTel

PURPOSE OF THE ROLE: 

• The Key Account Manager creates long-term, trusting relationships with our enterprise clients. The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients. The Key Account manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

Key Performance Areas would include, but are not limited to:

• Manage a portfolio of key enterprise accounts to achieve long-term success.
• Develop positive relationships with enterprise clients.
• Assist with the onboarding of new enterprise clients together with the Head of Sales
• Present a “Welcome” meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales
• Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
• Track individual sales account targets, aligned with enterprise objectives.
• Articulate the value of our product / service within partners organization.
• Upsell, cross sell where opportunity exists.
• Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
• Convey enterprise client requirements to the operations teams on a regular basis.
• Monthly reporting on sales forecasts for coming month.
• Submitting all approved and signed installation quotes to the Projects coordinator for installation Escalating any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
• Checking feasibilities within agreed time frame, on all new requests and providing quotes where services are feasible.
• Presenting the latest pricing on new services to enterprise clients as approved by the Head of Sales
• Monthly reporting on quotes accepted for new services and upgrades.
• Assisting the Head of Sales with ad-hoc duties and requests.
• QContact calls and ticket management with associated reporting and sales activities at agreed intervals.

The successful candidate must have the following experience/skills:

• 2 to 5 years’ experience in a Herotel sales function.
• Previous experience in a NOC / Technical suport role will be preferred.
• Customer support.
• Thorough understanding of the Herotel networks and the challenges and limitations thereof.
• Good decision making to ensure immediate resolution of arising issues.
• Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
• Familiar with the key metrics and drivers of value creation.
• Familiar with business realities within the geography / sector he/she is responsible for.
• Solid skills in account management methodology.
• Strong sense of responsibility and commitment, effective communications skills in interacting with people at all levels.
• Excellent time management, presentation, written and oral skills.
• Able to work under pressure, multi-tasking and meet deadlines.
• Excellent knowledge of Herotill and feasibility checking of Herotel specific services.

Education Requirements:

• Grade 12 is required.
• A relevant Tertiary Diploma or Degree will be beneficial.