We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
Job Responsibilities
You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services a
We are looking for a Team Leader with the right talent and skills to lead our teams.
The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and t
Job Overview
Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team.
Are you an ambitious and driven individual, with great communicati
Role Purpose
Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members.
This is
Job Overview:
Are you an experienced insurance professional with strong analytical skills and the ability to spot misrepresentation, fraud indicators, and policy discrepancies? Do you thrive in
About the Role
As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll co
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services a
Step into a dynamic role where you’ll handle Accidental Damage claims, drive successful Recoveries, and manage Third‑Party liability all while making a real impact on customer experience an
Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sur
About the Role
As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll co
Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point o
About the job
Please note: This role is fully on-site (5 days per week in our Cape Town office), working 9am–6pm, with some flexibility required on occasion to support US‑based hours.
Are you great at solving problems, building trust, and delivering seamless service?
Join our team as a Retentions Advisor, where you’ll play a key role in keeping our customers onboard and
Role Purpose
To provide independent quality assurance across telephony, complaint handling and casework activity within the Motor Finance Redress Scheme. The role ensures decisions, communicatio
Are you great at turning difficult conversations into positive outcomes?
Do you enjoy problem solving, building trust, and finding solutions that truly help customers?
We have an exciting op
We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive perform
Job Description
We are seeking a Training Lead who will provide strong leadership and coordination across our learning function. This role will guide and support the training team in planning an
