Active Jobs at Absa Group Limited (Absa)

Job Summary

• We are recruiting for an analytical individual with 2-3 years' experience in data analysis, to support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients.

Job Description

Role Overview:

• This critical role is designed to manage the heavy workload of the Collections Strategy Optimization and Debt Sale team. The Collections Strategy Manager will develop and implement effective collections strategies, ensuring alignment with portfolio objectives and regulatory requirements.
• The ideal candidate will leverage their analytical expertise to drive strategy enhancements and manage credit risks effectively.

Key Responsibilities:

Portfolio Management:

• Demonstrate an in-depth understanding of the portfolio, including performance drivers and risk factors.
• Maintain clarity on collections, impairments, and the drivers impacting them.
• Align to and implement documented strategies and policies within the portfolio.
• Conduct high-quality credit risk assessments and reviews for BAU (Business-As-Usual) processes and strategies.
• Design and develop data-driven collections strategies, identifying gaps, providing solutions, and aligning them with overall portfolio objectives.
• Embed improvements into collections strategies through rigorous research and data interrogation.
• Data and Systems Management:
• Manage BAU, ad-hoc, and automated processes with efficiency.
• Produce and analyze management information and insights within stipulated SLAs.
• Perform data analysis and processing, including sourcing, cleaning, validating, and consolidating large datasets using advanced SAS skills.
• Identify trends and anomalies to support data-driven decision-making.
• Governance and Compliance:
• Adhere to the bank's credit risk policies and ensure compliance with all relevant legislation.
• Support end-to-end audit and governance processes to maintain high standards.
• Stay informed on regulatory changes relating to collections and debt sales.
• Investigate and provide thorough feedback on exceptions, ensuring adherence to governance standards.
• Stakeholder and Customer Management:
• Present analytical results and strategic proposals to both technical and non-technical audiences.
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration.
• Soft Skills:
• Communicate complex data and strategies effectively to varied audiences.
• Exhibit professionalism in all interactions and tasks.
• Manage time and workload effectively to balance competing priorities.

Qualifications and Experience:

• Preferred Qualification: Bachelor’s degree in Mathematics, Statistics, Engineering, or BMI
• 2-3 years’ experience in financial services is advantageous.
• Advanced SAS skills and experience with data analysis and processing techniques.
• Strong understanding of collections, impairments, and credit risk management.

Personal Attributes:

• Detail-oriented with a strong analytical mindset.
• Proactive and self-motivated, with a focus on delivering results.
• Excellent interpersonal skills to manage stakeholder relationships and drive collaboration.
• This role is vital for managing the workload of the Collections Strategy Optimization and Debt Sale team, offering a challenging and rewarding opportunity to shape the future of collections strategy management.

Education

• Bachelor's Degree: Actuarial Science, Bachelor's Degree: Business, Commerce and Management Studies, Bachelor's Degree: Statistics, Bachelor Honours Degree: BMI - Business Management and Informatics (Required)

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Job Summary

• Interpret the business strategy and lead development of future-fit architectures for bank-wide customer solutions that enable agility and scalability for Integrated Channels. 
• Design and deliver strategic value propositions for sales and service platforms and develop solutions in line with Product Management principles. 
• Develop, lead and align customer journeys to deliver a market-leading and seamless experience that enables value generation for the bank.

Job Description

Experience required:

• Minimum 10-15 years of experience in business architecture in the Banking or financial services industry. Designing systems and channels, with a deep understanding of how to align these with business strategy to deliver optimal customer journeys.
• At least 5-7 years in a senior leadership or executive role, preferably within the banking or financial services sector, with a proven track record in leading and implementing large-scale changes.
• Significant experience with a blend of strategic, technical, and leadership experience working and understanding the diverse regulatory and market environments with global insight.
• Education/Field of Study : NQF 7 Bachelors Degree/Advanced Diploma (NQF 8 advantageous) within Business Management, Enterprise Architecture, Information Systems, UX Design capability, Customer Experience Management, or Product Management

Additional Skills required:

• Leadership and Change Management:
• Proven track record of leading large-scale transformation initiatives.
• Strong change management skills to drive organizational change effectively.
• User experience design experience
• Strategic Thinking:
• Ability to think strategically and align business architecture with long-term business goals.
• Product Management and Customer-Centric Design:
• Skilled in Product Management principles, as the role requires shaping solutions that meet both customer and business needs.
• Experience with designing customer journeys and optimising touchpoints to create seamless experiences across digital and physical channels.
• Technology Integration Skills:
• Experience managing technology as a product, especially in platforms like Salesforce, is essential for overseeing solutions, integrations, and system adoption.
• Familiarity with aligning architecture with evolving digital platforms and emerging technologies to ensure the bank’s solutions are scalable and adaptive.
• Communication and Collaboration:
• Excellent communication skills to engage with stakeholders at all levels.
• Strong collaboration skills to work effectively across different departments and regions.
• Accountabilities: 
• Strategy Formulation and Execution : based on strategic direction of the IC business strategy develop a Business Architecture strategy, define Value Propositions and Business Case formulation for Customer-centric Sales & Service solutions that will promote customer primacy and lead to long term sustainable growth.
• Contribute expertise and collaborate with Finance and strategy teams on the Business Case. (lead the strategic understanding to position this with various teams including Technology).
• Key levers for sustainable growth are Digital and Data Monetisation.
• Customer-Driven Innovation and Change: Lead the Business Design Authority based on innovation approaches that solutions for the customer.
• Set the standards and principles based on customer centric principles.
• Build design capabilities (incl. Customer Journeys) that are embedded in Design Thinking (Human Empathy) and promotes digital adoption.
• Innovate the management of Salesforce based on leading Product Management principles inclusive of customer centricity and strategic transformative roadmaps.
• Governance, Risk and Compliance Management: Drive governance, risk mitigation and compliance in all Business Architecture initiatives.
• Ensure the fulfilment of all required governance activities, including tracking and reporting. Implement new policies and frameworks as needed (received from IC Governance and Control and group functions)
• Leading Talent / People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Scope of the role includes:
• Drive and develop shared Enterprise Capabilities, e.g., BDP (Branch Delivery Platform) [being phased out] and optimise the transition to new platforms / solutions
• Design, build and manage Strategic Business Solutions (e.g. Salesforce (CustomerOne) strategy, capabilities, solutions / integrations, customer onboarding and adoption

Education

• Bachelor's Degree: Business, Commerce and Management Studies

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver. If you are looking for an innovative environment working within a dynamic team then come join us!

Job Description

• DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

What you need to get in:

Skills 

• Strong understanding and hands-on experiencing with OS environment scripting(e.g. PowerShell) 
• Experience with Infrastructure as Code(IaC) tools like AWS CloudFormation and Terraform
• Experience with branch services (Will be an advantage)
• Strong understanding of version control and related concepts and techniques.
• Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform.

Certification

• AWS Certified SysOps Administrator – Associate certification would be advantages 

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Job Summary

• We are seeking a skilled individual to fill the role of Trade Deal Manager. The successful candidate will deliver and administer all procedures related to the processing of Trade Finance products and services, perform deal and transaction management, and provide training and support to new clients. This role will manage the interface with front, middle, and back office, as well as internal infrastructure partners. The candidate must ensure full compliance with regulatory requirements and internal policies. If you have experience in reconciliations, settlements, monitoring, and stakeholder management, we encourage you to apply.

Job Description

Some of your key accountabilities will include the following;

For All Trade Finance Products;

• Process client instructions within agreed Service Level Agreement (SLA)
• Check that all information received is in accordance with the required standards and all client
• requests are clearly understood and the impact thereto
• Ensure all processes and controls are executed in line with the documented procedure guides
• (Excon, BOP, exchange rates)
• Ensure all Fit to Lend approvals (Credit, legal, Product) are in place and transaction requests are
• Fit for purpose/ Fit for processing to ensure successful processing
• Client and Services
• Provide a high quality of service to all clients within agreed SLAs
• Ensure high quality of communication to internal and external clients, both verbal and written.
• Ensure that all compliments and complaints are logged on the required system.
• Governance Risk and Control;
• Ensure adherence to quality standards to avoid risks to the Bank through effective & efficient management of transactions.
• Draw Day End listings and action accordingly to ensure that all work received is and actioned on the same day.
• Review and monitor all office suspense accounts to ensure that there is a debit for every credit within 48 hours and that the reconciliation has a nil balance.
• Innovation and Change;
• Provide suggestions to the line manager on improvements and solutions based on knowledge of the trade value chain.

Send in your CV if you have the required experience as well as;

• Degree or Diploma with 5 to 8 years related experience in Trade Finance
• CDCS – Certified Documentary Credit Specialist (For FI and Documentary Trade)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide project management services and to develop, maintain and enhance operational business relationships

Job Description

• Project Management:
• Monitors the progression of a project at every stage and ensure that the objectives of a project are meet
• The Project Manager is accountable for :
• Managing relationships with the project stakeholders and customers ­
• Creating and maintaining a consistent, coherent project plan that can be used to guide project execution and project control ­
• Planning, defining the scope of the project and controlling changes ­
• Formalising acceptance of the scope by stakeholders ­ Planning, defining the schedule of the project and controlling changes ­ Planning resources, estimating cost, allocating project budget and controlling changes to the budget
• Maintain quality planning, quality assurance and quality control for the project ­
• Identifying, documenting and assigning project roles, responsibilities and reporting relationships
• Ensuring timely and appropriate generation and dissemination of project information ­ Identifying , analysing and managing project risks
• Plan & Organise :
• Define, communicate and gain agreement on the project scope. ­
• Estimate costs, schedule and resource requirements for the successful delivery of the project to an agreed scope. ­
• Assist the Business Analyst, as necessary, in the development of a Business Case for the project. ­
• Work with the Solution Architect, System Analyst, and Solution Delivery Manager to ensure that the project adheres to enterprise Architectural standards. ­
• Divide the major project deliverables into smaller, more manageable components. ­ Identify the specific activities that must be performed to produce the project deliverables. ­
• Identify and document dependencies between activities. ­
• Analyse activity sequences, activity durations and resource requirements to prepare the project schedule. ­
• Evaluate risks and risk interactions to assess the range of possible project outcomes. ­
• Identify procurement requirements. ­ Build and manage project charters, schedules, quality plans, budgets, and communication and risk management plans for projects. 
• Clearly specify the needs of individuals and of the team overall to meet the needs of the project
• Deliver & Support :
• Deliver projects in keeping with cost, quality, schedule and agreed criteria. ­
• Identify, assess and manage project risks, which could result in time or cost overruns or failure to deliver products which are fit for purpose. ­
• Optimise total utilisation for all project resources. ­
• Ensure the participation and commitment of project stakeholders to project activities / reviews as required. ­
• Ensure timely dissemination of appropriate project information to stakeholders. ­
• Control changes to project scope, schedule and budget. ­
• Collect and disseminate performance information - status reporting, progress measurement and forecasting. ­
• Manage responses to risks and changes to risks over the course of the project. ­
• Generate, gather and disseminate information to formalize project completion. ­
• Ensure that projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and published. ­

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• The Head of Technology – Digital will be responsible for the growth, acceleration, and continuous improvement of ABSA's mobile and digital channels across 10 African markets. This leadership role is accountable for the strategic development, implementation, and optimization of digital products, ensuring that ABSA’s mobile banking app, digital wallet, internet banking, USSD services, and emerging mobile platforms deliver seamless customer experiences and drive business growth. The role involves a blend of strategic oversight, product development, UX optimization, and experimentation, all aimed at enhancing the adoption and usage of ABSA’s digital platforms.

Job Description

Key Responsibilities:

Digital Channel Growth and Acceleration

• Lead the growth and acceleration strategy for ABSA's mobile and digital channels, ensuring the successful implementation and continuous improvement of digital products and services.
• Drive initiatives that increase the adoption and usage of digital platforms, including the mobile banking app, digital wallet, internet banking, USSD, and emerging digital channels.
• Foster innovation and maintain a forward-thinking approach to digital transformation, driving ABSA’s position as a digital-first bank in the region.

Product Development and Delivery

• Own the end-to-end product development lifecycle, from business case definition to agile delivery, ensuring that digital products meet customer needs and deliver significant value for the business.
• Work closely with cross-functional teams including product managers, engineers, UX designers, and marketers to define and deliver high-impact features that enhance customer experience and engagement.
• Ensure alignment of digital products with ABSA’s broader business strategy, focusing on growth, efficiency, and competitive differentiation.

User Journey Optimization

• Continuously review and optimize user journeys across all digital channels, with a particular focus on reducing friction in key areas like bill payments, inter-account transfers, and beneficiary payments.
• Leverage user research, analytics, and feedback to improve usability and ensure that digital platforms are intuitive, efficient, and meet customer expectations.

User Experience (UX) and Sentiment Management

• Oversee the UX strategy for digital channels, ensuring an intuitive and delightful experience for customers across mobile banking apps, digital wallets, and internet banking platforms.
• Monitor and improve digital channel sentiment through metrics such as TNPS (Transactional Net Promoter Score), customer feedback, and sentiment analysis, ensuring a high level of customer satisfaction.
• Drive initiatives aimed at enhancing user engagement and ensuring long-term customer retention via ABSA's digital platforms.

Insights-Driven Strategy and Growth

• Lead the development and execution of data-driven strategies to increase digital channel usage across all customer segments, using tools like funnel analysis, heat maps, journey analytics, and abandonment rate analysis.
• Work closely with data and analytics teams to generate actionable insights from customer behavior, market trends, and digital platform performance.

Digital Transformation and Commercial Focus

• Spearhead the digital transformation agenda to position ABSA’s digital channels as the primary means for customers to access banking services and products, with a strong emphasis on driving commercial outcomes.
• Establish and maintain a commercial focus across digital platforms, ensuring that digital channels contribute effectively to revenue growth and customer acquisition.

Innovation and Growth Tactics

• Identify, test, and implement new growth tactics to drive adoption and engagement across digital channels.
• Lead experimentation and A/B testing initiatives to refine the digital experience, iterating based on results to continuously improve performance and user engagement.

Scalable Processes and Systems

• Develop scalable processes and systems for experimentation and measurement across digital channels to ensure continuous improvement can be done in a repeatable and efficient manner.
• Implement frameworks for performance monitoring, ensuring that all digital initiatives are measured against clear KPIs and goals.

Digital Onboarding and Activation

• Lead efforts to enable seamless digital onboarding for new customers, ensuring they can access and activate ABSA’s services and products entirely through digital channels, without the need to visit a branch.
• Drive initiatives to improve the speed, ease, and security of digital account activation and product onboarding.

Key Skills & Qualifications:

Experience:

• Proven track record in leading digital transformation initiatives, particularly in mobile banking, digital wallets, and related digital channels.
• Extensive experience in driving digital product development from concept to execution in an agile environment.
• Experience working across multiple markets, particularly in the African context, with an understanding of the region’s unique digital landscape.
• Leadership & Collaboration:
• Strong leadership skills with the ability to inspire and drive change across diverse teams.
• Ability to collaborate effectively with cross-functional teams, including business stakeholders, engineers, designers, and marketers.
• Excellent communication skills, with the ability to present technical concepts and business value to senior stakeholders.
• Technical Expertise:
• Strong technical understanding of mobile platforms, payment systems, digital wallets, and internet banking.
• Familiarity with agile methodologies and tools such as Jira, Confluence, or similar.
• Analytical & Strategic Thinking:
• Expertise in using data and analytics to drive decision-making, including tools for journey analytics, funnel analysis, and user behavior analysis.
• Strong strategic thinker with a focus on results-driven outcomes.

Education:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s degree preferred).

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• Accountability: To build customer relationships in the preferred market segments:
• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold the primary relationship with our clients.
• To secure new business through interaction and engagement with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.
• Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.
• Prepare weekly for performance discussions with Area Manager Coverage to review client contact plans, client relationship plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally.
• To effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the acquisition of new clients
• Analyse sales achieved against opportunities in portfolios on a monthly basis for new and existing client
• Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Area Manager Coverage if actions are required for identified clients.
• Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment
• Co-Manage high risk clients’ accounts in collaboration with Risk stakeholders
• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Assist with the development of high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of the portfolios risk management through consistent application the bank’s regulatory and compliance framework.
• Accountability: Colleague and Personal Development
• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Preferred Education & Experience

• B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification Five (5) years’ relevant Private or Wealth or Premium or Private Wealth Virtual Banking experience
• FAIS Compliance

OR

• National Diploma / Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 6 qualification 8 years’ experience in Private or Wealth or Premium or Private Wealth Virtual Banking, of which 4 years must be experience with Non Individuals (Professional Practice) within Private or Business Banking.

Knowledge and Skills

• Sales Acquisition and Business Development
• Customer Relationship Management
• Financial and wealth solutions and planning knowledge, including deal structuring
• Relationship Banking Risk management, including credit knowledge around complex structures as well as solutions
• Financial products knowledge with Superior Communication Skills
• Data analysis to enable data led decision making

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies