Active Jobs at adidas Group

JOB PURPOSE

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS/EXPERIENCE:

• An absolute passion for retail & customer service.
• Ability to use your initiative.
• Clear and upbeat communication skills- people can hear your smile.
• Flexibility- you can help during the week, during evenings and weekends too.
• Previous fashion retail experience will be highly regarded but is not essential.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create.

Education And Experience Requirements

• Matric certificate
• 0 – 1 years of retail experience

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Purpose & Overall Relevance for the Organisation:

• We are seeking an enthusiastic and hard-working individual to become a member of our ecom Team who will be dedicated to assist with online customer service-related queries.
• This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer order environment and aiding in customer service teams for various administrative tasks.

Key Responsibilities:

• Update, maintain shared order sheet and escalate where needed, to either courier or warehouse team.
• Assist in all online customer service processes including but not limited to, call centre support and guidance, implementation of rollouts, i.e. competitions, local input ensuring a smooth customer experience.
• Support operations in managing the relationship at a local level with 3rd party vendors (contact centre, fulfilment team – warehouse, payment merchant.
• Support the 1st escalation point for call centre (TLs)
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Process, coordinate, and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Aid and support internal and external partners including Warehouse team, last mile courier, Sales, Marketing, Finance, Operations representatives relating to order or refund processing.
• Signoff returns – approve or reject defective items.
• Carry out necessary tasks to ensure a smooth refund process with payment partner, identifying orders with incorrect statuses, customers with profile issues and escalating matters accordingly.
• Assist Team Leader and Operational Manager with complaint resolution.
• Weekly alignment calls with team to align on any challenges and gain resolution.
• Find a solution for old requests from orders off previous ecom platform
• Support all head office consumer queries with online orders or customers routed from retail stores
• Assist social media team in query resolutions in a timely manner
• Work closely with legal team to support with ombudsman complaint resolution
• Create and execute vouchers where necessary for customers.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.

Knowledge, Skills and Abilities:

• To be proactive in your approach and drive change where applicable.
• A strong customer service focus
• Excellent communication skills
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.
• SAP experience preferable
• Excellent command of English language

Requisite Education and Experience / Minimum Qualifications:

• University degree
• Minimum 2 years of experience of sales, supply chain, logistics and/or customer service

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Purpose & Overall Relevance for the Organisation:

• This role is responsible for maximising the profitability of the Retail Operations in South Africa by supporting the implementation of the adidas Retail strategy.

Key Responsibilities

Project Management

• Coordination of assigned project work/global initiatives to ensure the delivery of project plans on time and within agreed objectives. Project examples: NPS, CRM, Thinktime, House of Retail, Incentive programs, GROW
• Test these pilot projects when required
• Training of users
• Enhancement/optimization of initiatives and processes

Store Operations General Support

• BPMs submissions support for the South Africa
• Store opening/closure/renovation process coordination
• Process optimisation via GSOM/DTC audit
• SSM maintenance
• Act as a single point of contact for retail initiatives and best practices for market and work closely with the trading and implementation for each excellence project
• Supporting expansion into new markets for roll out of retail standards and trainings for Thinktime, GSOM, etc
• Single point of contact for roll out of retail standards and trainings for Thinktime, GSOM, GROW in the market
• Train retail staff in the operation of tools and methods such as GSOM, GROW, Thinktime and other Global and market initiatives as directed by Global COE and Hub Retail Operations
• NPS & CRM: coordination and implementation of the key actions for the retail touchpoints.
• PR requisitions for Retail & Store development, including allocations and liaising with Finance & completing all GRV’s on Ariba
• Event arrangements including sample sale & DTC events where needed
• POPI compliance officer for Retail
• Uniform size curve compilation orders & call off
• Shopping bag orders & call offs

Lease administration

• Compiling turnover reports for Landlords monthly and yearly.
• Assistance with lease reviews, including bank guarantees, FICA documents and DocuSign
• Liaison between, Legal, DTC Lead & Landlords
• Record keeping of all lease agreements & addendums.
• Actioning renewal & closure notices for stores.

SLT Support

• Assistance with travel requests & expense claims
• Meeting & diary management
• ADHOC presentation requirements
• Monthly & Quarterly update decks for SLT & DTC

KPIs

• Net Sales/DCC market
• Retail Excellence: roll out and implementation of agreed projects with alignment of EM
• NPS & CRM score improvement

Key Relationships:

Local:

• Retail back office team
• Retail field team
• Marketing Activation
• Finance and Profit Protection & internal control
• HR
• Legal
• Finance
• Hub: DTC Excellence Team

Knowledge, Skills and Abilities

• Advanced user of MS Office suite of products
• Fluent in English
• Excellent Coordination and communication skills
• High level of attention to details
• High level of Retail knowledge and experience
• Requisite Education and Experience / Minimum Qualifications:

Relevant Qualification

• 3 years of relevant functional experience, ideally with direct Retail experience and exposure to project management/coordination
• Understanding of Retail, Finance, Control
• Industry experience in Sports/Fashion/FMCG

go to method of application »

JOB PURPOSE

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS/EXPERIENCE:

• An absolute passion for retail & customer service.
• Ability to use your initiative.
• Clear and upbeat communication skills- people can hear your smile.
• Flexibility- you can help during the week, during evenings and weekends too.
• Previous fashion retail experience will be highly regarded but is not essential.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create.

Education And Experience Requirements

• Matric certificate
• 0 – 1 years of retail experience