Active Jobs at Concentrix

Job Description

• Are you looking for an opportunity to jumpstart your career in the service industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of R7441.69 and a guaranteed campaign allowance of R1000.
• With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.
• Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology.
• All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you: 

• Have a minimum of 12 months International BPO Call Centre experience (Essential)
• Experience in travel, e-commerce, retail and fintech (Advantageous)
• Passed Grade 12
• Ability to work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R7441.69 and a guaranteed campaign allowance of R1000.
• Up to R3000 incentive based on performance
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role: 

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face 

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Job Description

Experience the power of a game-changing career 

• Are you a people’s person with a passion for helping others?
• We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.
• We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.
• Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)

 What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents

Your qualifications and experience

Concentrix is a great match if you have:

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies

What you will do in this role:

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business

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Job Description

• Are you looking for an opportunity to jumpstart your career in the sales industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology.
• All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Sales Advisor role at Concentrix is a great match if you: 

• Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months international call centre customer service experience
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 

• A monthly salary R8 500
• Guaranteed Campaign allowance R1000
• Incentive based on your KPI’s
• Rewarding commission structure that can get you earning up 3 times your base salary
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role: 

• Taking ownership of high profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

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Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.
• This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members 

Candidate Profile 

• 1-2 year Team Leader experience
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

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Job Description

• Are you looking for an opportunity to jumpstart your career in the Sales/Service industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Sales/Customer Service Advisor role at Concentrix is a great match if you:

• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience 
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

• In this role, we offer benefits that help you support your unique lifestyle:
• Base Salary of R8000 + Incentives
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include: 

• Quickly understanding customers’ requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is  getting the most out of their package.
• This will be accomplished through engaging and meaningful conversations. 
• Keeping up to date with all products and campaigns so that you are able to effectively support our customers and promote new and existing products, as well as our brand
• Keeping the customer at the heart of all that we do
• Sharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improving
• Continued self-development through a range of learning and development resources
• Delivering the best service in the country in every interaction
• Adhering to all compliance guidelines to ensure you are providing premium entertainment  products to the right customers, in the right way

Personal skills required for the role:

• You’ll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needs
• You thrive in a target driven environment and take ownership of your performance to meet expected KPIs
• Exceptional service is second nature to you, and doing the right thing for our customers will be your natural approach
• You’ll be a resilient, flexible and innovative thinker who can quickly understand a customer’s needs and will be able to draw on the resources at your disposal to find the right solution
• You’re confident in a high paced environment and able to adapt to changing requirements
• You’ll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine through
• Passionate about providing our customers with the best service in the country, you will see challenges through to resolution