Active Jobs at Discovery Limited

Key Purpose

• The person successful in this role will have the exciting opportunity to help shape the future of our Retirement Funds Member Transaction department.
• The position is responsible to oversee the efficient and effective management of day-to-day administration in Retirement fund disciplines such as withdrawal, retirement, death, 37D claim payments, member investment changes, individual transfers, first contact response and indexing.
• Caretaking the direct member interactions with our Funds and product.
• The successful candidate must ensure that appropriate processes, procedures and controls are designed, implemented and executed. Pride themselves that their team confidently conducts operations within regulatory frameworks.
• Align processes with the company strategy. It will be the successful individual’s responsibility to navigate their team to perform their duties from a place of knowledge, that they have the skills to be subject matter experts, the tools and competencies to perform the job within and beyond service levels.
• Create an environment that support individual performance and a culture of continuous improvement. Maintain and continuously review the most effective and efficient team structure, to ensure the delivery of superior service to the Retirement Fund clients.
• The successful individual must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive the adoption of change within her/his team, challenge the status quo, motivate and inspire the people they work with.

Areas of responsibility may include but not limited to

Enhance Umbrella Fund revenue and profit streams to meet business objectives through the following:

• Manage, define and improve administration processes, procedures and controls. Owns  standard operating procedures and is responsible to maintain and update SOP’s in line with business process developments and system enhancements. Responsible for appropriate management comments to internal and external audit findings and implement controls to prevent reoccurrence.
• Identifying gaps that exist across both systems and operations. Draft, submit and prioritize business improvement specifications to close these system gaps and improvement opportunities.  Review and sign-off business requirement specification requests prepared by the business analysts.
• Ensure that day to day administration is compliant and kept abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• The successfully individual is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making and weighing up the risks involved. Takes responsibility for actions, projects and people. Initiate and generates activity.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others. Provides staff with development opportunities and coaching. Responsible for resource planning.
• Ensure adherence to Service Level Agreements.
• Ensure regular, comprehensive and appropriate management reports are developed and generated for submission to line manager and the broader business management.
• Managing projects.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relationships with staff and other internal and external stakeholders. Relates well to people at all levels.

Personal Attributes

The successful candidate must demonstrate the following competencies:

• Communication skills: able to communicate clearly both verbally and in writing.
• Reporting skills: ability to consolidate information and compile reports with accurate and relevant information.
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised, able to plan and ensure delivery.
• Conflict management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Qualification at an NQF Level 5 (120 Credits) – Essential
• 5 – 10 years operational leadership and management experience – Essential
• 5 years Umbrella Fund experience and Employee Benefits
• Certificate in management NQF Level 6 (120 Credits)   
• MS Office - Advanced excel skills, accounting, investments, people management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
   

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Key Purpose

• The Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, digital, PR, written communications and brand projects.  The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally. In addition, the Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

Areas of responsibility may include but not limited to

Manages the Marketing Department and provides marketing direction and support across the BUs

• Provides input into the B2B Marketing, Digital, Brand and Communication Strategy
• Implements the Marketing, Digital, Brand and Communication Strategy, operational plan and targets for area of responsibility.
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.
• Works cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics.
• Proposes initiatives and identifies opportunities for growth, expansion or new direction.

Manages people and ensures continuous improvement and professional development

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures team is highly motivated, challenged and supported.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Recruits and develops quality staff as required in consultation with the Divisional Manager and Head of Marketing and HR.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance 
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.
• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.

Builds and manages operational relationships with Internal Stakeholders

• Interfaces with senior business colleagues to contribute to brand or communication strategy.
• Research local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations.
• Provides expert guidance to colleagues on industry best practice.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Manages, balances and aligns customer requirements and quality of service to build brand presence and strength.
• Uses customer feedback to inform service delivery improvements.

Builds and manages External Relationships and Key Partnerships

• Engages with business partners, resolves conflicts and builds effective relationships. 
• Collaborates with stakeholders to plan and implement solutions to business challenges.
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.
• Facilitates constructive partner meetings.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders
• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade.

Operationalises, aligns and optimises large strategic Marketing Projects

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Develops and manages the execution of multiple projects from conception to post implementation.
• Project manages and ensures effective delivery of all campaigns
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.
• Guides and enables change management initiatives and communication requirements for all projects.
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Performs a coordination and liaison role between project team members and business.     
• Identifies possible risks and opportunities and provides contingency plans.
•  Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices

Competencies

• Leading and Supervising
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Creating and Innovating
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Education and Experience

• Relevant Bachelor's Degree or equivalent: BCom Honours / B.Comm in Marketing
• Minimum five years marketing experience
• Sound knowledge of content marketing, writing, editing, proofreading, and preference if candidate has a background in Life Marketing. Sound marketing project management and prior experience in the consumer / finance industry preferred.