Active Jobs at Discovery Limited

Key Purpose

• Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but are not limited to

• Selling and upselling short-term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets and exceeding targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Strong negotiating and selling skills
• Not buckling under pressure and be very target driven.
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Education and Experience

Education:

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• Class of business certificate (Essential)
• Continuous Professional Development (CPD) certificate (Essential)
• Degree (Advantageous)

Minimum Experience:              

• 2 year’s call centre sales experience in short term insurance Value-added and Ancillary products (Essential)

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Key Purpose of the role

• The primary function of this role is to provide admin and office support to manage and grow relationships between Discovery Life and all stakeholders i.e., both internal and external clients effectively and efficiently.  Ensure that quality service is delivered to these Stakeholders.    

Areas of responsibility may include but not limited to

• Build Broker and Employer relationships
• Creating Employer engagements/collaborative reports and presentations are key
• Support the Key Account Management Interventions team through creation of integration content and trends
• New installations, broker changes and benefit enhancements packages and present to Brokers and Clients in person to ensure effective understanding of the product and internal administrative processes.
• Formulating process improvements and review from broker and client feedback
• Effective product presentations and enhancements to existing clients.
• Present and communicate pre-renewals and renewals annually to existing clients.
• Query resolution for clients in credit control due to non-payment.
• Manage the relationship with internal and external clients/brokers with respect to escalations, queries and complaints.
• Ensure access to web training content.  Train Clients on how to benefit from our web offerings and functionality.
• Build and maintain client relationships through monthly meetings to retain clients.
• Manage the re-broke process to ensure retention of existing clients
• Managing Complaints and Escalations of clients to ensure high levels of service are adhered to
• Assist with staff development, coaching and training where possible to optimize staff performance i.e. ito of product knowledge
• Manage projects
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve business outputs
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence and client visits
• Responding to queries ensuring they are resolved timeously and effectively.
• Client meetings 

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office.
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• Willing to do client and broker visits.

Education and Experience

• Matric – Essential
• Minimum NQF level 5
• Minimum 2 - 4 years Employee Benefits/Group Risk and Retirement Fund experience
• Excellent presentation skills

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Key Purpose

• To serve as a Discovery Brand Ambassador and Sales Team Leader, embodying the core values of Discovery and demonstrating a strong capability to orchestrate exceptional customer experiences. Successful Sales Team Leaders are individuals who forge trust-based relationships, deliver world-class service, and consistently prioritize the best interests of our clients. The primary focus is on driving Discovery Bank sales and creating opportunities for Vitality Health Checks through targeted engagement with walk-in store clients, while also proactively seeking and capitalizing on these opportunities.

Areas of responsibility may include but not limited to

Team Leadership:

• Lead and inspire a team of sales and service consultants in our Western Cape stores.
• Provide guidance and support to team members in achieving individual and collective targets.
• Conduct regular team meetings to communicate goals, share updates, and address concerns.
• Foster a positive and collaborative team culture.

Sales Management:

• Develop and implement sales strategies to achieve revenue targets.
• Monitor and analyze sales performance metrics, identifying areas for improvement.
• Train and coach team members on effective sales techniques and product knowledge.
• Collaborate with the marketing department to align sales efforts with promotional activities.

Customer Service Excellence:

• Ensure exceptional customer service is provided at all times.
• Handle escalated customer issues and provide timely resolutions.
• Implement and maintain customer service standards and protocols.
• Gather customer feedback and use it to enhance service delivery.

Inventory Management:

• Oversee inventory levels and ensure products are adequately stocked.
• Implement procedures for accurate tracking and reporting of inventory.

Training and Development:

• Identify training needs within the team and develop relevant training programs.
• Conduct regular training sessions to enhance product knowledge and sales skills.
• Provide ongoing coaching to team members to improve performance.

Performance Monitoring and Reporting:

• Regularly assess individual and team performance against KPIs.
• Prepare and present performance reports to higher management.

Communication:

• Facilitate effective communication between team members and other departments.
• Act as a liaison between frontline staff and upper management.
• Communicate company goals and objectives to the team.

Compliance and Quality Assurance:

• Ensure adherence to company policies, procedures, and ethical standards.
• Implement quality assurance measures to maintain high service standards.
• Stay informed about industry regulations and compliance requirements.

Market Research:

• Stay updated on market trends, competitor activities, and customer preferences.
• Use market insights to adjust sales and service strategies accordingly.

Budget Management:

• Monitor expenses and ensure adherence to budgetary constraints.

Competencies

• Leadership
• Communication
• Sales Acumen
• Customer Focus
• Team Building
• Problem Solving
• Adaptability
• Decision Making
• Organizational Skills
• Emotional Intelligence
• Strategic Thinking
• Motivational Skills
• Conflict Resolution

Education and Experience

• 3 year undergraduate degree
• 2 to 3 years sales and client services team leader/management experience is essential
• Relevant financial services industry experience or qualification is advantageous
• Discovery Product Knowledge is advantageous

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Key Purpose

• The implementation of brand and communication strategy within required timelines, within budget and at the InHouse marketing standard.

Areas of responsibility may include but not limited to

• Input into the creation and implementation of marketing project plans
• Translate communication into different media and positioning for different audiences
• Interact with relevant business areas and marketing centres of excellence:
• Align on marketing deliverables 
• Obtain and manage approval aligned to the signed off SOP
• Manage expectations of all stakeholders
• Maintain and build reciprocal relationships
• Budget monitoring and supporting the costing and approval process
• Take end-to-end accountability and responsibility for assigned marketing deliverables
• Ensure quality of outputs and attention to detail
• Own the comms process from end to end
• Manage projects on behalf of the team
• Reflect on all projects and identify opportunities for continual improvement

Competencies

• Exceptional verbal and written English communications skills
• Exceptional attention to detail
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships
• Time and project management skills
• Ability to convert technical information to audience appropriate communication
• Ability to critically evaluate communication elements including rationale for channel selection
• Influence and persuasion skills aligned to project deliverables 
• Ability to work well within the brand team as well as across cross-functional teams
• Ability to structure, present and sell new ideas
• Exceptional Relationship Management with internal and external stakeholders
• Ability to navigate complex processes
• Creative thinker
• Aptitude for innovation
• Digitally savvy
• Social media management experience
• AI tools exposure

Education and Experience

Qualifications

• Minimum 3 year relevant undergraduate degree or diploma, honours preferable
• Minimum 3 years experience in Marketing, PR or Communication
• Relevant industry experience - healthcare and/or financial services

Knowledge

• Discovery’s products and business processes
• All relevant promotional channels
• Agency process and relationships
• Print and production processes
• Critical elements of successful communication
• Broader marketing planning
• Knowledge of how this role and the InHouse marketing brand fits into the overall Discovery brand and marketing strategy

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Key purpose

The Data Science Lab is dedicated to creating long-lasting, impactful solutions to meet essential business needs. Our primary objectives include:

• Developing personalized models and algorithms aimed at fostering healthy habits, achieving positive health outcomes, and enhancing user engagement with Discovery products and services
• Optimizing customer communication through our expansive data assets
• Employing Large Language Models (LLMs) to elevate our servicing and coaching capabilities
• Fostering a culture of experimentation through a test-learn-adapt approach, ensuring continual improvement and innovation.

Key Outputs

Data analysis and modelling

• Extracting and analyzing digital, clinical and behavioral data to inform product design, customer experience strategies for digital solutions.
• Developing data science model and A/B testing pipelines for deployment.
• Applying statistical techniques, behavioral science principles, and data science models to measure and optimize member engagement and user experiences for digital solutions.

Collaboration with Cross-functional Teams

• Working closely with Discovery Health Digital to ensure insights and modelling inputs align with product objectives and app engagement outcomes.
• Collaborate with systems and engineering teams to integrate data science pipelines into the Health Systems and Health digital solutions.

Reporting and Insights

• Present insights and results to business stakeholders and senior executives, highlighting the impact of personalized digital experiences on user engagement and experience.

Personal Attributes and Skills

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Experience, qualifications, and mandatory requirements

• Honours, Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.
• Individuals with two-five years’ experience (not required but advantageous) in the above areas will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications