Active Jobs at Fidelity Services Group

Fidelity ADT is looking for armed response officers around Johannesburg with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Must reside in traveling distance to the site in Soweto
• Firearm Competency – Handgun for Business Purposes
• Must have driver's license.
• women candidates are also accepted.

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Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A/B registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound planning, administration, interpersonal communication, and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• No criminal record or any pending cases.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
• Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.

Core Competencies:

• Analytical, Critical Thinking & Planning skills.
• Leadership & Self Development.
• Goal Setting & Organisational skills.
• Driving & Managing change.
• Driven for results.
• Interpersonal skills.
• Communication direction & skills.
• Development of others.
• Customer focus.
• Teamwork.

Other personality attributes:

• Initiative
• Strong leadership ability
• Presentable

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MAIN PURPOSE OF JOB:

• A Vehicle Patrol Officer is to patrol and respond to clients and signals forwarded from the monitoring centre.

QUALIFICATION & EXPERIENCE:

• Grade 10
• PSIRA Registered Grade C & AR
• Firearm competency

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license – 2 years
• Master drive
• Area knowledge

DUTIES

• You are required to familiarise yourself with the area
• Maintain response times as required by management
• Possess the necessary driving skills required
• To make use of the shortest possible routes in the area
• Familiarise yourself with the premises.
• Follow up with clients after serious incidences and offer assistance
• Pay special attention to all callsAssist with any problems or complaints
• Do public relations and introduction calls to a new client
• Ensuring the safety of clients by checking premises thoroughly and have the welfare of the client at heart at all times
• Show empathy to clients and have the ability to listen attentively to clients
• Give full feedback to clients where necessary
• Uniform etiquette.  Conduct daily parade and comply with Standing Operating Procedures (SOP)
• The general appearance of the vehicle.  Complete daily/weekly checklist
• Maintained personal hygiene
• Daily parades will be conducted
• Officers are required to submit comprehensive reports and feedback as requested from time to time
• Ensure follow correct radio procedures as prescribed by ADT Security
• Accurate information is to be forwarded both upwards and downward
• Keep your workstation/office neat and tidy at all times
• Attend all required meetings and training sessions
• Have expert knowledge about all facets pertaining to your position
• Not abuse company telephone for private calls

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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The overall purpose of job:

• To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
• Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.

Duties and Responsibilities:

• Build relationships with and sell to existing FADT commercial clients
• Sell to new potential FADT commercial, industrial corporate clients
• Prepare and present quotes and if applicable contracts as per above requirement
• Complete all related administration
• Attend site meetings as necessary
• Prepare and present weekly sales reports
• Senior Consultants are expected to Coordinate Projects, Integrate various technologies,  Prepare proposals and presentations

Minimum Requirements:

• Matric or equivalent
• Valid Driver’s Licence
• Own reliable vehicle
• Previous sales experience (Residential or Commercial would be an advantage)
• Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
• Sales qualification would be advantageous
• Proof of previous sales to target

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Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff - specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

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Minimum Requirements:

• Clear criminal record
• PSiRA accredited at least with Grade C
• Complete firearm training in handgun and rifle
• SASP Competency certificate
• CIT Certificate
• Experience in security industry similar role
• Driver's license and own vehicle
• Computer literate

Key Performance Areas: (not totally inclusive):

• Loading off all ATM's on an daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM's
• Balancing and accurate cash transaction handling
• Ensure all client assets and secured at all times
• Ensure all key procedures are followed at all times
• Complaint in Trans Track scanning operations
• Client interactions and assistance.

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Customer service and relations
• Quality assurance
• Willing to Travel
• Alertness
   

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Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money from a Vehicle safety perspective
• Report all delays to the Branch Manager/Controller immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity

Minimum Requirements:

• Clear criminal record
• Valid Drivers License Code C1 and PDP
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in security industry or similar role
• 3 Years experience in CIT driving and crew functions

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work