Active Jobs at FNB South Africa

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 11/01/25

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Job Description

• Hello future Private Advisor – 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF Level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 17/01/25

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Job Description

• To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
• Hello Future Finanacial Manager II
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Broader Africa talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:         

• Running of monthly management accounts end to end. This includes clearing of validations, matching ICP’s & loading numbers in HFM, Essbase & Planner
• Management of Headcount, variance analysis, balance & income statement commentary as well trend analysis
• Running of Service Level Agreement (SLA) process, invoicing, management of Swift payments from Subs in Africa including liaising with SLA owners in South Africa
• Monthly compilation of SLA breakdowns. Ensuring agreement to systems
• Establish and manage a high level of organisational co-operation in order to ensure a professional service delivery across RMB & FNB
• Monthly preparation of cost analysis with commentary
• Monthly & annual completion of all BA returns
• Monthly & annual tax computation and transfer pricing reconciliation. Provide advice and solutions to business on tax matters
• Monthly & annual tax pack compilation & completion
• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in FNB.
• Prepare SLA agreements for services rendered
• Adhoc projects – to be discussed in interview
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Identify and recommend improvements to accounting and reporting processes.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk, and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on business operations and financial conditions. Perform within agreed processes to deliver management information according to the reporting cycle.
• Keep abreast of learning opportunities and changing trends in your business environment.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.

What you’ll need: 

• CIMA or Newly qualified CA(SA) (Advantageous)
• Experience in managing people
• Full understanding of Essbase & HFM (not negotiable)
• High level competency on Excel & Qlikview 
• Min of 1 to 2 years’ experience as a Financial Accountant at a managerial level will be a requirement. 
• Understanding of the FNB & RMB GL structure (Advantageous)

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 21/01/25

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Job Description

• To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists. 
• Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards. 
• Perform regular audits, design control systems and help to design and implement company policies.
• Control expenditure and identify process improvements to contain and reduce costs.
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Analyse and interpret regulation and legislation and using a risk-based approach.  Identification and risk rating of applicable laws and regulations for responsible business units.
• Development and implementation of compliance/legislative universe for responsible business units.
• Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
• Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
• Compiling monitoring reports on the results of monitoring.
• Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof.
• Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance.
• Research and communicate applicable legislative developments to all stakeholders.
• Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
• Provide training on regulatory requirements to channels.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Responsible for implementing and enforcing the organisation's or business units' compliance programme.
• Maintains awareness of regulatory framework and specific obligations within Financial Advisory and Intermediary Services (FAIS) Act, code of conduct, and requirements.
• Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
• Manages, oversees and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
• Performs statistical sampling and monitoring.
• Maintains register of representatives and informs Registrar of any changes. May have supervisory responsibilities. May be responsible for the control of the Know Your Customer (KYC) / Anti-Money Laundering and Anti-Money Laundering Foreign Account Tax Compliance Act (FATCA) / Automatic Exchange of Information (AEOI) regulations. Analyses the received documents and interacts with the investor, client, intermediary to advise if received KYC documents are acceptable.
• Ensures compliance with and oversight of ongoing statutory regulatory requirements. This responsibility includes monitoring and validation of investor files, technical and documentary support to investor teams, updating of operational procedures and participation in compliance committees.
• Leads the AML/KYC team and organises its operations in terms of resources and development
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation of teamwork and inclusivity.
• Manage team performance in achievement of business objectives.
• Participate in planned activities that are appropriate for own and employee development.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 19/01/25

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Job Description

• Hello Future Process Analyst
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Build sound relationships based on trust and openness. across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Leverage processes and technologies to meet business needs.
• Produce consistently high-quality outputs within agreed deadlines and adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Identify business process improvements (Cost Savings or efficiency improvements)
• Business Process Communications to key stakeholders and the required stakeholder sign off has been obtained.
• Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
• Assessing, Analyzing, optimizing end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions and assessing current business processes, procedures, and business rules.
• Comply with governance in terms of legislative and audit requirements by providing business process content to get the operating procedures updated (Golden Rules) and updating standard Operating Procedures with requisite changes.
• Designing new and existing business processes, in conjunction with business partners by process mapping – As-Is and To-Be and ensuring that process maps are according to design principles and methodology.
• Conduct Time studies on processes.
• Manage own development to increase own competencies.
• Providing information which contributes to building training manuals/material and providing guidance and support to team members.
• Provide business specific input to technical IT teams and third-party vendors to enable system migration projects and the activation of products on the relevant platforms Integrate business information, and compare, Analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.

You will be an ideal candidate if you: 

• Relevant Degree/Diploma in the related fields, or Six Sigma White Belt, Yellow Belt advantageous.
• Have experience working on FirstMap – Advantageous .
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior Process Analyst level.
• Have experience with NIMBUS

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to tackle challenges to achieve the desired outcomes.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do your best.

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Job Description

• To provide leadership in the delivery of reliable, accurate, timely and well-informed advice on complex legal issues/matters and to identify and assess the potential legal implications for the Bank/Business Brand/business area. 
• The Legal Advisor provides in context specialist sound legal advice to the business on complex legal matters relating to business products and services and the execution of the activities related to this, with the intention of enabling strategic outcomes for the business area and the effective and efficient management of legal risk.
• Hello Future Legal Advisor,  
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide advice to the leadership team across the range of the business area’s legal interests, risks, and obligations.
• Contribute to legal assurance perspective to the business area’s strategic and governance processes, particularly the executive decision-making process.
• Provide professional legal services which may include sound legal advice, expert drafting of legal documentation, managing disputes, and managing of legal projects.
• Report to business area management on legal matters.
• Evaluate the merit of potentially litigious disputes and consult with the relevant stakeholders to protect the interests of the business area.
• Identify emerging legal risks and ensure training on legal risk management takes place.
• Provide comments on emerging legislation that impacts business area.
• Report on legal risk management in the business area; seeking input and guidance on more complex ambiguous issues.
• Provide insight into the strategy for the business area and add value to decision-making processes alongside other business area managers.
• Drive the implementation of strategic objectives to sustain action towards the achievement of both organizational and the legal function objectives.
• Add value to the development and implementation of internal controls, policies and guidelines for the legal function and specific business area, ensuring their alignment to functional objectives and statutory requirements.
• Conduct medium to long-term planning, making decisions and taking action to achieve challenging goals and deliver on multiple complex tasks.
• Provide legal expertise to develop innovative and relevant technology requirements in order to drive the optimization of work output.
• Use digitization effectively to work smarter, more efficiently and accurately on document reviews, reporting, effective filing of matters and sharing of information with peers.
• Understand the business unit goals and consider same when executing transactions in an effective, efficient manner through the utilization of technology and simplified processes.
• Provide guidance and mentoring to junior legal advisers and direct reports.
• Stay up to date in all developments in the law in relation to his/her areas of legal practice.
• Comply with all professional and ethical standards relevant to in-house legal advisers.
• Monitor, analyze and evaluate the impact and legal implications of developments in the industry and related areas, including the activities of competitors, and pro-actively work with the Legal Centers of Expertise and recommend effective courses of action so that either a stance may be adopted, or potential threats may be averted.
• Monitoring compliance with legal and statutory requirements related to legal risks of the organization.

You will be an ideal candidate if you:

• Are an admitted attorney with at least 8 years’ experience within the financial, banking, insurance, or corporate sectors of which at least 2 years are in relation to Group Risk, Fund Risk, Fund Investment, Individual Investment and Reinsurance classes of Insurance Business legal services;
• Have a good working knowledge of the SA legislative landscape relating to insurance, investment, and pension fund law.  

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• The candidate must have a tendency towards good time keeping and punctuality.
• Effective communication skills both orally and written will not be compromised.
• Effective self-management of annual and other leave,
• Effective self-management of telephone and e-mail usage
• Meticulous attention to detail, accuracy and quality of work delivered
• Must be a Team Player

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 17/01/25

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Job Description

• Hello Future Business Analyst 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• Minimum of 3 - 5 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills

We can be a match if you can:  

• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 20/01/25

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Job Description

Hello Future Customer Marketing Lead

• FNB Retail Marketing is looking for a dynamic and highly skilled Customer Marketing Lead to join their team and lead the Integrated Financial Services (IFS) portfolio. The successful applicant will be required to provide strategic partnership to Sub-segment Business Unit EXCO, other relevant Business Unit EXCOs and Segment Marketing EXCO by assessing business needs, offering marketing solutions, advising and directing the input into the development of overall segment marketing plans and leading programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement)

Are you someone who can: 

• Design, develop and execute an integrated financial services marketing strategy to maximize growth across business areas.
• Align stakeholders to common vision and provide strategic leadership on building value propositions with end customer and customer touchpoints in mind as appropriate.
• Craft internal definitions of integrated financial services for marketing enablement and aligned to voice of customer insights.
• Develop integrated frameworks, guidelines and optimization plans to enable outcomes across customer sub-segments, product houses, tools & enablers, and distribution touchpoints.
• Develop customer segment integrated advice marketing frameworks.
• Define effective touchpoints for business and marketing enablement outcomes across customer sub-segments.
• Commission and/or interpret data, analytics and research to craft short, medium, and long term integrated financial services plans.
• Develop operational processes and cadence across the relevant business value chains to build integrated customer approaches and articulation.
• Use data to inform tactical shifts in marketing and customer journey positioning in relation to business and customer outcomes targeted.
• Effectively manage and deploy limited budget towards business goals.
• Develop IFS playbooks to practically support business units across the value chain.
• Shift marketing process to work item and on-platform methodology to unlock efficiency and impact for customer marketing and experience.
• Engage and enable Pillar Marketing Leads with positioning and messaging hierarchy that ladders up to IFS and deploys over 1-3 years.
• Build marketing NPV / ROI models to assess and communicate marketing impact as well as inform decision making.
• Build, socialize and deploy marketing performance dashboards in relation to key areas of segment strategic levers.
• Use data to demonstrate empirical shifts in customer outcomes through integrated financial services.
• Define workstreams and target audiences internally and externally for thought leadership in this area.
• Commission and package customer stories for demonstration and influence marketing builds across owned platforms.
• Drive synergy and collaboration across diverse areas in the value chain.
• Play a pivotal role in the leadership team, with business peers, and with reporting line teams.
• Influence and align strategic intent and delivery to add value for customers and shareholders. Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships. 
• Ensure that the customer is at the center of the business philosophy, operations and ideas.

You will be an ideal candidate if you have: 

• Must have Post grad related qualification
• Must have at least 15 years of experience working in a Financial Industry, with at least 8 years in management or senior strategic roles
• Marketing and/or customer strategy experience

You will have access to: 

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Adaptable, curious and willing to learn
• Passionate in providing insights
• Thrive in a collaborative environment

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 11/01/25

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 15/01/25

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 13/01/25