Active Jobs at FNZ Group

Role Overview

• The Operations Director is required to direct all designated Operational Pillars, appropriate operations team, and operations location to be accountable for the end-to-end service for the Corporate / Retail Clients on behalf of FNZ. As well as when appropriate to act as a Deputy for the COO.
• This means the following key requirements, the role holder will be accountable for all Transfer Agency Operations areas, regulatory, and financial risk, within the role holders’ remit, across all teams and process that fall under there operational areas.
• The role holder will be accountable for all Transfer Agency Operations areas change that takes place within those operational areas, within the role holders’ remit, ensuring an effective change process from delivery through to implementation, ensure the change is delivered effectively and compliantly.
• The role holder will be accountable for all service delivery being delivered to our corporate clients, from Transfer Agency Operations areas, ensuring accuracy, compliance, and achievement of service standards, that do not reflect failure.

Specific Role Responsibilities
Strategy

• Direct the development of the Transfer Agency Operations areas purpose and ensure the function provides best in class operational services to clients and internal partners.
• Direct, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for Transfer Agency Operations areas.
• Direct and Oversee the Change Governance of technology solution that meets the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and compliant for future changes, upgrades, and enhancements.
• Direct and Oversee, Transfer Agency Operations leadership management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction.
• The role holder will be accountable for an operation’s location, effectively ensuring staff who attend that location that FNZ Asset Servicing act in line with our Duty of Care responsibilities.
• Direct senior relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Direct ownership of the internal stakeholders and positively manage the relationships globally to create a positive, collaborative, and engaged relationship.
• Direct the relationship with external stakeholders in relation to operational areas issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Lead Transfer Agency Operations areas resilience within the first line of defence; and deliver reporting / evidence to the COO or governance forums to evidence standards achieved.
• Direct and lead the error management process, including management of major errors, escalation, analysis, and reporting, direct and lead the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the Transfer Agency Operations areas under the role holders’ remit; and deliver reporting / evidence to the Operations Director to evidence standards achieved.
• Direct the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for Transfer Agency Operations areas.
• Direct and lead the management of Transfer Agency Operations areas risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Operations Director to evidence standards achieved.
• Ensure appropriate engagement for Audits, Client Visit’s or any material meetings or engagement’s, were the role holder or the Transfer Agency Operations areas represent FNZ.
• Direct and lead implementation and maintenance of operational controls, with in Transfer Agency Operations areas, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Operations Director to evidence standards achieved.
• Direct and lead effectiveness of controls for handling client assets and client money within Transfer Agency Operations areas; and deliver reporting / evidence to the Operations Director to evidence standards achieved.
• Direct compliance with legislation and regulation in relation to asset servicing operations; and deliver reporting / evidence to the Operations Director to evidence compliance.

People

• Lead and direct development of the Transfer Agency Operations areas through, development / training plans, skill base management, feedback, and coaching.
• Lead and direct the management team for Transfer Agency Operations to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.
• Manage the performance of all direct reports, addressing (alongside HR) performance issues in a timely manner to ensure that we minimise that there is no client or operational impact.
• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Lead and direct the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Design and provide relevant and timely reporting to Boards and Committees as required.
• Lead all Transfer Agency Operations areas governance meetings, to ensure effective outcome and escalations.
• Participate and chair governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FSCA handbook, to mitigate risk to the business.
• Participate and chair corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.
• Participate and chair change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.
• Ensure FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Experience Required

• Extensive experience of operational experience within the Wealth Management / Platform industry.
• Extensive Director level experience within the Platform industry,
• Strong proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
• Experience in a senior management / director role.
• Experience in client relationship management.
• Extensive technical operational knowledge covering the functions under role holders’ remit.
• Extensive change management experience.
• Knowledge of the SA financial services and regulatory framework
• Strong understanding of risk/compliance policies and processes for a financial services business
• In depth knowledge of different types of operational risks, systems and processes including

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Role Description

• The role has responsibility for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT).
• They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical) and to translate these into user stories and core functionality documentation.  These activities will likely all include the management of stakeholders (internal and external) to ensure that solution designs meet client requirements.  The analyst also be required to work closely with IT developers to provide oversight and clarity on the development solution.
• The analyst tester will need a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform.  They will work on a consultative basis to support Solution Consultants in workshops and provide input into requirements.
• The analyst tester will be involved in all aspects of analysis/testing from the more technical testing approaches including test automation, database manipulation and xml injection testing to functional specification testing and supporting UAT. 
• There is an expectation that the analyst will learn about our application, our business and the industry we operate in as well the range of test tools and methodologies we use to support our business.

Specific Role Responsibilities

Analysis:

• Develop and maintain a deep knowledge of the platform functionality and business processes related to their nominated functional area.
• Educate and prepare customers (external and internal) on core FNZ platform functionality.
• Working closely with our customers (on-site if required) to develop solutions and testing these solutions to meet business and technical requirements.
• Attend customer workshops when required and input into requirements on a consultative basis.
• Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the customers business and technical requirements within that defined scope.
• Understanding the features that make up the solution from the end user perspective, ensuring these are documented accurately.
• Author user stories that make up the assigned feature(s) using the correct business outcome driven syntax.
• Produce Systems artefacts as per FNZ SDLC.
• Work with developers and managers to ensure business requirements are met and solutions are kept up to date.
• Ensure that any new business developments adhere to procedural and regulatory compliance requirements.
• Perform cross functional collaboration to address gaps in the business and technical solution.
• Identify and document any non-functional requirements related to the functionality.
• Provide guidance and clarity to technical resources around the business requirements and user stories.
• Support the management of defects and associated root cause analysis.
• Functionally review build artefacts for the function area assigned.
• Interact with FNZ S&S and Investment Operations functions, as required, throughout the lifecycle and post-implementation.
• Have a good knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform.

Test Design & Preparation:

• Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests.
• Review/analyse business requirements to ensure they are quantifiable and testable.
• Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioural Models.

Test execution: 

• Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required.
• Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews and testing the changes end to end once the feature is available.
• Ensure that the user stories are delivered to the client at an acceptable standard of quality and conduct walkthroughs of the delivered functionality with clients (as required).
• Author reusable tests and conducting end to end system, regression and mis-use case testing as part of the production readiness process.
• Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results.
• Raise and re-test defects.
• Participate in defect triage meetings as directed.
• Assist with user acceptance testing if required.
• Assist with Client support activities, supporting client UAT.

Collaboration / Communication: 

• Provide regular updates to the Delivery Manager on progress to plan as well as key risk and issues.
• Provide timely estimates to the Delivery Manager.
• Provide status updates on request.
• Work with the test teams both internally and externally (client side).
• Ensure that testing issues/ solutions are called out appropriately to the testing community, and where there are obvious process improvements promote to the broader FNZ teams and client engagement teams.
• Collaborate with other analysts to share knowledge, best practices, useful technology, and opportunities for cross-project solutions.
• Maintain high standards regarding written and verbal communications to ensure that information is clearly and concisely documented and appropriately disseminated.

Technology: 

• Keep up to date with the latest and/or relevant technologies, tools and methods. Identify adoption of processes, technology and tools best suited to FNZ.
• Proactively identify technical (environmental, coding and testing) issues may impede test progress to enable early resolution of said technical issues.

Preferred Industry Knowledge

• Experience in an analysis or testing environment.
• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• An understanding of the regulatory environment FNZ operate within.
• 3+ years of experience in technology delivery in the financial services/wealth market.

Required Knowledge & Skills

• 1st class degree or equivalent experience
• Experience working within an analysis or testing role previously.
• Confident, and able to take initiative given client– and delivery-focused environment.
• Independent, self-directing and delivery focused working style.
• Superior analytical thinking.
• Intermediate computer skills essential (SQL experience desirable)
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.

Preferred Knowledge & Skills

• Experience with Microsoft .NET and C#
• Knowledge and experience of Selenium webdriver
• Knowledge and experience with testing Rest API

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Role Description

• Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and commercial management.  The Service Delivery Manager will be accountable for setting the priorities in order to achieve commercial outcomes, both internally and externally, for their clients. 
• The Service Delivery Manager will obtain a clear understanding of our client businesses and strategic intent and use this understanding to drive revenue generation as well as providing intelligence to Sales and Product & Proposition teams.

Key responsibilities will include

• service reviews, issue escalation ownership, oversight of SLA/KPI deliverables and contractual compliance.  This role would work closely with Asset Services & Delivery, PMO, Sales, and Production Support teams to provide a high level of senior relationship support and service delivery.
• The SDM will undertake consultation with key Asset Services stakeholders and Delivery leads to determine and set overall regional priorities. This role will require a strong understanding of FNZ’s client offering, operational processes and support functions.

Specific Role Responsibilities

Strategy formulation and implementation 

• Identifies and secures additional commercial opportunities with each customer within their remit;
• Positions FNZ as 'strategic adviser' to all customers within their remit and demonstrates this through regular access to strategic decision-makers, involvement in customer strategy sessions etc; 
• Contributes to the formulation and refinement of the wider FNZ vision and strategy;
• Uses professional networks to assist the Sales team to identify and secure commercial opportunities with new customers; and
• Maintains a very high degree of domain expertise and professional currency (regulation, market drivers, FNZ propositions and processes etc) and as such can arrive at a point of view and articulate it clearly and compellingly, in either an internal or customer facing context. 

Leadership 

• Establishes exceptional working relationships within FNZ based on trust, loyalty , dependability and skill; 
• Earns respect from colleagues, customers and other professional stakeholders;
• Is highly committed to FNZs enterprise-level and local goals and can articulate these clearly and compellingly;
• Leads by example, 'mucks-in' and assists other FNZ staff where necessary, sets clear direction, and sells benefits to gain commitment.  Is accessible and approachable; 
• Drives a commercial focus throughout the team. Has a clear and accurate understanding of the commercial situation of FNZ locally and regionally, can demonstrate this, and acts primarily to create long term value for FNZs shareholders;, 
• Drives a ‘change agent’ mentality - has an action bias and challenges the status quo where desirable outcomes can be achieved by doing things differently;
• Is vocal and opinionated with respect to decisions that impact customers within their remit. Speaks compellingly, and is influential in securing good customer outcomes and preventing bad ones;
• Always speaks 'truth to power', adheres to FNZs whistle-blowing policy and applicable legislation to ensure the appropriateness of all FNZ actions with respect to customers in their remit. Vocally pursues good ideas and defends against bad ones regardless of tenure and seniority within the organisation;
• Wishes to develop skills and experience, and demonstrates self-directed steps to achieve this;
• Takes a genuine interest in the development of more junior employees and goes out of their way to assist with this;
• Instils a sense of 'do or die' urgency as and where necessary, and achieves a commensurate work rate from relevant FNZ staff; 
• Drives a service culture with a positive “can do” attitude.

Managing Service Delivery

• Maintains their customer satisfaction levels above an acceptable level (measurement criteria and target level to be agreed with Managing Director) at all times, subject to agreed variations for events beyond the SDMs control;
• Visits customers on-site monthly or as otherwise agreed;
• Demonstrates a proven ability to influence and lead the customer where necessary or desirable;
• Provides senior client management support including undertaking regular service reviews with clients identifying any areas of improvement required and discussing strategy and opportunities;
• Is aware of and conversant in all key service delivery metrics including SLA/KPI and contractual compliance. Produces or oversees production of these metrics where required;
• Successfully communicates account management priorities to internal stakeholders and works effectively with these stakeholders to deliver desired outcomes;
• Demonstrates detailed and nuanced understanding of customer organisations within remit, covering both hard (AuA, SLA/KPI, market share, market ambitions etc) and soft (relationships, tactical positioning, customer HR etc) measurements of customer satisfaction;
• De-facto manages the Production Support & Infrastructure and Client Support services teams to deliver exceptional client outcomes;
• Is an aggressive but realistic planner and tracks all appropriate activities against a plan. Can produce the plan and current status on request;

Experience required

• Strong account management/service delivery experience within Financial Services;
• Follows up colleagues where there work is important to a customer outcome;
• Demonstrates an ability to cope with protracted high pressure situations.
• Shows respect for colleagues, customers and other stakeholders and is respected by same;
• Owns everything impacting the customer, even when immediate responsibility for execution is delegated;
• Demonstrates high professional standards and a feeling of personal accountability for FNZs performance;
• Is comfortable acting on own initiative and acts to facilitate a 'by exception' management approach;
• Speaks up fearlessly where necessary, to Managing Director, Head of Risk and Compliance and others as appropriate;
• Supports colleagues and takes pleasure in their achievements;
• Helps create a positive team culture within the immediate team and more broadly within FNZ;
• Engaging and approachable.

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The Role

• Senior member of PSM Finance team.
• Performance of PSM Finance regular and ad-hoc functions
• Provide backup to team leader

Key Accountabilities

• Performance of daily and monthly PSM tasks within required quality and SLA standards (pricing, liquidity, daily business runs, distributions, UMP pricing and daily business, maintenance of Reg28 spreadsheets, unit reservations and post balancing, exception reports, UMP monthly fees, distributions, UMP and outsourced restructures, fund and manco setups and amendments)
• Maintenance of UMP pricing models (unitised model portfolios)
• Management and analysis of instrument mergers, instrument manco changes, bulk switches, and pricing errors.
• Maintenance of Finswitch profile and setups
• Management and analysis of ring-fencing
• Management and analysis of ad-hoc exceptions
• Maintenance of business process documentation
• Provide training within the team
• Drive process and risk management improvements
• Log enhancements and/or project requests. Management of logs.
• Active involvement in testing and management of projects and business changes impacting PSM functions
• Compiling of compliance, UMP reconciliation and other reporting
• Query and e-mail box management
• Liaise with Custodians/ Trustees/ Clients when necessary (Queries, ad-hoc instructions)
• Liaise with admin/IT to ensure that exceptions and queries are resolved timeously.
• Backup for team leader
• DR and Maintenance weekend testing

Skills & Experience

• Strong knowledge of Unit Trust/LISP environment.
• Minimum 2 years in a similar role, or 3 years in a similar environment

Technical / Special Requirements (PC Skills / Product Knowledge / Specific Competencies)

• Knowledge of Microsoft Packages
• Strong Intermediate Excel skills (including macros) non-negotiable
• Knowledge of SWAP systems an advantage

Personality and Attributes

• High degree of accuracy/attention to detail
• High degree of risk awareness
• Deadline driven
• Ability to self-motivate and use initiative
• Highly proactive
• Strong communication and interpersonal skills
• Methodical and analytical – strong problem solving skills
• Ability to work in a stressful environment
• High client centricity
• Strives to innovate to improve processes and systems
• Strives to achieve high standards in quality and delivery of work
• Self-managed
• Professional
• Positive attitude
• Emotional maturity
• Delivery orientated
• Adaptable and versatile to change
• Strong time management skills
• Strong organisational Skills
• Strong team player
• Approachable
• Diplomatic
• Accountable

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Role Description

• This role is responsible for core processing within specific functions, depending on the individual team, within one of the designated Operations Functional Areas, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ. 

This means the following key requirements, 

• The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality. 
• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

• Deliver best in class operational services to clients and internal partners.
• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
• Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process 

• Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,
• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,
• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.
• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
• Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.

People 

• Maintain training requirements
• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
• Be an effective communicator, ensuring that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.
• Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

Functional Area Responsibilities

• Static Data & Pricing (APAC: Products & Pricing)
• Management of static data and pricing information across the FNZ platform for our customers.
• Managing data sources from multiple vendors ensuring timely and accurate provision of information to end users and to optimise timely and accurate straight through processing capability.
• Engaging with customers for both maintenance of existing instrument universe as well as support the ongoing development of the client proposition.

Dealing (APAC: Settlements)

• Order placement - Place mutual fund orders electronically or by fax, ensuring the external fund manager receives the order instruction prior to the valuation point or dealing deadline.
• Order monitoring - Monitor for any equity orders that are rejected by the broker, ensuring that the orders are then placed timely electronically or by telephone.
• Order monitoring - To monitor the progress of orders and also the receipt of manual / electronic confirmations from brokers and mutual fund managers.
• Production Monitoring - Carry out daily control tasks to identify any orders which may require manual intervention and ensure that these are placed timely and accurately before the dealing deadline.

Transfers 

• To transfer platform holdings in and out of FNZ custody on a daily basis.
• Issuing Stock Transfer Forms to Fund Managers.
• Working with Electronic Transfer Solutions for Re-Registration.
• Ensure all accounts held by FNZ Nominees reflect accurate Transfer positions.
• Ensure that all platform assets are re-registered within KPI & SLA timeframes.
• Perform investigation on Transfer In and Out requests.
• Agree Trade & Settlement with counterparties and submitting requests to Broker/Crest.

Corporate Actions 

• Processing mandatory and voluntary corporate actions on Managed Funds, Equities and Fixed Interest products within Key Performance Indicator targets.
• Sourcing of all relevant information, either from fund managers, data feeds, Bloomberg, custodian agents or relevant registry / company websites to ensure corporate actions are processed correctly.
• Maintaining internal stock and cash ledger control accounts and clearing them on a daily basis.
• Reconciling client holdings versus agent holding to ensure that they match during a corporate action.

Settlements & Payments (APAC: Cash) 

• Support Client funds cash management including all client cash transactions and ledger processing.
• Process daily market settlement and ledger movements.
• Support Control Account Exception Reporting and Regulatory Reporting
• Undertake daily client and pooled FX trade processing and settlement management.
• Maintain up to date and accurate interest rates across all supported currencies.
• Internal/External stakeholder and client cash reporting in accordance with regulatory and legislative obligations that apply to FNZ and its client groups.

Reconciliations

• Asset Reconciliations - monitor investment holdings and transactions and the receipt of manual/electronic holdings and transaction statements from brokers and fund managers.
• Cash Reconciliations - Compare GL balances and transactions on the Platform against corresponding bank accounts. Perform daily reconciliations to ensure all internal GLs reconcile as expected either via automated sweeps or manual matching
• To investigate variances/breaks from reconciliations.
• To ensure that all breaks are resolved and cleared within a given timeframe.
• To reconcile individual clients in a short position and ensure this is rectified in a timely manner.

Experience required

Required Knowledge & Skills

• A degree or equivalent in a finance, business or numerate discipline.
• Operations experience within the Wealth Management / Platform industry.
• Experience in client services.
• Experience in using Excel for data analysis.
• The ability to work accurately and to deadlines.
• Excellent interpersonal and communication skills.

Preferred Knowledge & Skills

• Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
• Technical operational knowledge relative to the team under role holders’ remit,
• Change management experience,
• Understand of risk/compliance policies and processes for a financial services business
• Able to demonstrate understanding of regulations that apply within the region

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Role Description

• Support 1st line management to deliver their business objectives within the agreed risk appetite through appropriate frameworks, tools and oversight
• Protect and maintain the FNZ (ZA) reputation with clients and regulatory bodies
• Provide clear strategic direction with clearly defined deliverables

Summary of Focus

• Maintain Risk and Compliance frameworks, policies and tools that enables management to achieve their business objectives safely
• Work with FNZ senior management and Board(s) to implement a robust 3-lines of defence model
• Clear MI and reporting delivered on a timely basis, which sets out an independent view of Risks to the business, and supports a ‘no surprises’ culture
• Partnership and oversight to support a fully functioning Governance model across FNZ (ZA)
• As this role is covered by the Senior Managers Regime, the role holder must adhere to the FCA’s Conduct Rules and the FCA’s Fitness and Propriety Requirements.

Specific Role Responsibilities

Responsibility for the following: 

• Implementation and functionality of the Risk framework across FNZ (ZA)
• Provide assurance on the standards of risk management through regular reporting to the relevant governance committees e.g. Board Risk & Compliance Committees (“BRCC”), ZA Board and other regional Boards and Management Risk & Compliance Committees (“MRCC”)
• Responsible for the facilitation and production of the ICAAP
• Implementation and functionality of the Policy Framework across FNZ (ZA)
• Provide second line of defence oversight of business continuity risks
• Training on the risk framework is provided across FNZ (ZA), as required.
• Support a strong governance structure and that FNZ has organized and controls its affairs responsibly and effectively in line with its regulatory obligations
• Provide appropriate challenge at Board and Committee levels
• Adequate overview of FNZ (ZA)’s financial affairs
• Maintain knowledge of and competence in the regulatory environment in which FNZ (ZA) operates and in the financial services industry of which it forms part
• That the employees in the role’s areas of responsibility are competent to carry out their roles and there is adequate training in place to reach and maintain that competence
• Support identification of conflicts of interest and the regular review of conflicts of interest
• FNZ (ZA) Information Risk Management
• Liaise with Group colleagues within Risk & Compliance to ensure consistent global risk and compliance framework
• Support awareness and compliance with regulatory requirements
• Have sufficient oversight of the systems and controls in place within FNZ to support compliance with FCA’s rules and regulations
• Identify risks within the areas for which I have responsibility and support identification of top-down risks

External Liaison

• To prepare reports and liaise with clients on Risk and Compliance matters
• To liaise with auditors and consultants on Risk and Compliance matters
• This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.

Performance Assessment

• List of measures which will be used to grade on-going performance in this role

Experience required

• In-depth knowledge of the ZA financial services and regulatory framework
• 5-10 years’ experience working at a senior level within a regulated environment
• Experience in people management
• Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and verbally.
• Good inter-personal skills necessary to constructively challenge senior management where appropriate.
• Good attention to detail
• Numerate
• Experience in risk management and control

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Role Description

• Data Quality is a group of people that play a mediating and collaborating role between business, our clients and IT. This middle ground determines the calibre of person that would fit the role to be a strongly technical as well as business minded. Often this type of person is categorized as an intrapreneurial.
• Primary responsibility is to gather Data Quality Requirements to support the activities of client data clean up initiatives using best practice and data cleansing techniques within the team supported technologies. Identifying data issues, defining ‘state of the data’ metrics, building dashboards, performing the data clean ups and driving Root Cause remediation. This will require the candidate to have good interpersonal skills to guide and make recommendations on best practice techniques to a strongly business minded audience.

Organisational Design

• Data Quality Services sits within the CIO function of FNZ.
• This position is part of the regional Production Support department and reports to the Data Quality Product Owner/Team Lead.
• The role is located in Johannesburg.

Team Responsibilities

• Project Support – ensure that the data master lists are maintained and are aligned with the regulatory requirements and performing the relational clean ups
• Data Issue Management – analyse, investigate, and allocate for resolution and closure for all data related issues
• Change Management – support guidance for testing and release process for production fixes
• Project Handover – facilitate the transition between project support and production support for all changes
• Support business and clients with data related issue extracts
• Build and maintain health check dashboards

Specific Role Responsibilities

• Production Support – ensure that the production master lists are aligned and tend to production issues linked to data quality issues
• Data Issue Management – analyse, investigate, and allocate for resolution and closure for all data related issues
• Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
• Monitor and contribute to the root cause register to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all data related issues
• Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues resulting in Data Quality issues, including business process and system related causes.
• Work with developers, analysts, testers, business analysts and project managers to ensure that production fixes and business process changes are fit for purpose
• Project Handover – facilitate the transition between project support and production support for all changes
• Change Management – support testing and release process for production fixes
• To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment and strategic deliverables

Performance Assessment

• KPI reporting – data issue management performance against KPIs
• Availability – uptime during core and non-core hours (project dependant)
• Performance – performance metrics during core and non-core hours
• Reliability – test results and performance during real failure events

Skills and Experience required

• Matric essential
• SQL
• Power BI
• Formal business/technical analysis training
• Data integration concepts (ETL/ELT)
• RDBMS architecture
• Relevant data certifications advantageous (DAMA certified)
• Technical degree or diploma (in related industry) advantageous
• Analytical thinking, problem solving, highly logical and keen attention to detail
• Good communication skills (verbal and written)
• Good interpersonal skills
• Ability to learn quickly in a dynamic fast-paced industry.
• Enjoy working as part of a high-performance team.
• Passionate about creating innovative solutions for clients.
• Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organisational, administration and time management skills.
• Interest / familiarity with financial markets and products.