Active Jobs at Hexagon Asset Lifecycle Intelligence

Responsibilities

• Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is seeking a Senior Software Consultant for QA Automation
• As a senior software consultant, you will perform highly complex work critical to organizational goals without supervision and with extensive latitude for independent judgment.

You will...

• Be recognized as an advanced individual contributor and is considered a subject matter expert within the discipline.
• Have strong leadership skills and may mentor a group of peers.
• Begin expanding capabilities across various areas of expertise.
• Interact with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users.
• Possess in-depth knowledge of the organization’s products and/or services.
• Possess strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Analyze and test software to ensure that products meet design specifications and are within total quality management limits and standards.
• Actively participate in the entire software development life cycle, including developing quality standards through participation in initial software development stages and testing software in later stages of development for reliability and accuracy.
• Accurately document activities, processes, and test outcomes.
• May develop customized test procedures for the organization’s products.
• Be recognized as a skilled specialist in at least one PPM solution and its supporting technologies.
• Possess in-depth knowledge of multiple PPM solutions.
• Serve as a subject matter expert to help drive changes and improvements to PPM solutions.
• Contribute to scheduled status updates on critical issues to PPM and customer management.
• Develop a strong proficiency in Customer Relationship Management systems.
• May conduct customer training when required.

Your experience will include...

• API testing
• Performance Testing knowledge/experience
• Mobile and/or web automation experience
• Familiarity with version control tools
• Familiarity with webdriverio
• Experience with test writing skills: functional/BDD, etc.
• Reporting on automated test results
• Ability to analyse performance test results & communicate them in a meaningful way

It would be good if you had expereince in ...

• Saas
• JMeter
• CI/CD pipelines knowledge/experience
• Power BI reporting

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Responsibilities

• Hexagon’s Asset Lifecycle Intelligence division (Hexagon ALI) is seeking an outgoing, productive, and talented developer to join our team as an Implementation Consultant. 
• Participate in the full software development life cycle.
• Liaise with clients to gather functional requirements.
•  Write technical specifications based on conceptual design and stated business requirements.
• Design, develop, document, test, and debug new/existing features for clients.
• Work independently and within a team.
• Travel internationally for short periods to deliver services or training.

Qualifications

• At least 3 years programming experience.
• Degree(s) in Mathematics, Applied Mathematics, Computer Science or Engineering.
• Exceptional academic and non-academic record.
• Excellent problem solving, time management, communication, and interpersonal skills.

Technology

• Our development environment is primarily Python-based. We support SQL Server, Postgres, and Oracle databases. Our web-based application runs in all major browsers, and our mobile application runs on Android, iOS and Windows. 
• Experience in the above is preferred, but if you’re a great software developer, who is quick to learn new skills, we'd love to hear from you.

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Purpose of Position:

• Senior Customer Success Advisors are technical specialists and trusted advisors for Hexagon Mining solutions. Working directly with customers, BDMs, Account Managers and Product Development teams.
• They are responsible for maximizing customer success and value delivery through the following: · Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs.
• Working alongside regional AMs/BDMs to support them during the pre-sale process by defining and scoping technology solutions for mining customers. · Deliver applicable Customer Success processes and activities to ensure customers obtain maximum value from Hexagon solutions throughout the customer journey.
• Proactively design and deliver Customer Success strategies and Plans to ensure successful adoption of Hexagon solutions
• Identifying opportunities for product enhancements for customers to gain more value out of Hexagon solutions and communicating back to the Product team.
• Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to Account Managers and/or BDMs as cross sell / up sell opportunities within a customer account.
• As a senior member of the customer success group, the Senior Customer Success Advisor is expected to undertake the following:
• Mentor Advisors and actively peer review and collaborate with the team to support the betterment of the individuals and team.
• Undertake various assigned initiatives that are designed to further Hexagon’s success.
• Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers

Duties & Responsibilities:

• Provide domain expertise to Account Managers and Business Development Managers.
• Demonstrate Hexagon products and solutions to customers.
• Create project/implementation scope for new sales.
• Support Account Managers in developing strategic account plans.
• Act as a Subject Matter Expert for Hexagon Technologies.
• Deliver various Customer Success activities throughout the customer journeyIdentify cross-selling or upselling opportunities.
• Conduct comprehensive ROI assessments of implemented technical solutions, analyzing their value and impact on business outcomes.
• Peer review documentation produced by Customer Success Advisors prior to them being sent to customers/external entities.
• Train and mentor new hires and current Advisors.

Knowledge & Experience (Required):

• 8 year’s experience in mining related businesses
• 5 year’s experience in Mine Operations and/or Mine Safety
• Extensive Project Management or Business Improvement experience in the mining technology space
• Consultancy/advisory experience in a customer-facing role
• Knowledge & Experience (Desired):
• Mining operations and/or Mine Safety
• Working directly with Hexagon fleet and safety solutions on a customer site
• Tertiary qualification (or equivalent) in mining or technology
• Management Experience (Account or Business Development)

Key Skills

• Excellent computer operation and software application knowledge.
• Experience in value-selling and project business case development.
• Strong project management and change management skills to oversee multiple initiatives concurrently.
• Excellent leadership and communication skills.
• Ability to cultivate relationships with internal and external stakeholders.
• Ability to work and contribute to a team environment, as well as independently.
• Exceptional problem solving and presentation skills.
• Ability to learn quickly and share knowledge and information.
• Excellent mentorship abilities to nurture and guide a diverse technical team.