Active Jobs at Hollard Insurance

Job Advert Summary

• Hello… an exciting new opportunity has just become available in our Insure IT, Digital Chapter. We are looking to recruit an Intermediate API Developer.

Job Summary:

• The API/Integration Developer will be responsible for designing, developing and implementing APIs between software platforms, programs, and applications. This role involves interpreting business requirements and functional specifications provided by business analysts and translating them into effective solutions.

Key Responsibilities:

• API Design and Architecture: Knowledge of RESTful API design principles and best A strong understanding of object-oriented programming and design patterns, such as SOLID principles, is essential.
• Programming Languages: MS technology stack, possess a solid knowledge of its ecosystems, including .NET, .NET Core, C#, and ASP.NET Web APIs.
• Versioning and Documentation: Experience with API versioning strategies and creating clear documentation, using tools like Swagger/OpenAPI & Postman
• Data Formats: Familiarity with JSON, XML
• Security: Understanding of API security protocols such as OAuth, JWT, HTTPS, and best practices for securing APIs against common vulnerabilities.
• Testing: Proficiency in testing including unit testing, integration testing, and API
• Performance Optimization: Skills in optimizing API performance, scalability, and
• Collaboration and Communication: Strong communication skills and the ability to collaborate effectively with cross-functional teams including product managers, PMs, BAs, and other developers.
• Problem-solving Abilities: Strong analytical and problem-solving skills to troubleshoot issues and propose solutions.
• Support and Maintenance: Provide ongoing support for APIs, addressing any issues that arise in Production. Monitor API usage and handle any unexpected behaviour or performance issues
• Change Management: Follow release management procedures, including documentation, CAB presentations, and collaboration with the operations team
• CI/CD: Ensure

Required Knowledge and Experience

Required Knowledge, Experience, and Skills:

• 10 or more years of software development experience
• Knowledge of / Experience with transforming business processes into automated solutions (required)
• Knowledge of / Experience with SOA g. SOAP or REST or Microservices (required)
• Knowledge of / Experience with MS AZURE APIM (beneficial)
• Knowledge of / Experience with MS AZURE CI/CD Pipelines (beneficial)
• Knowledge of / Experience with MS AZURE Boards (beneficial)
• Knowledge of / Experience with SQL (required)
• Knowledge of / Experience with integration frameworks and techniques like API gateways, webhooks… etc (beneficial)
• Knowledge of / Experience with API containerization through Docker/Kubernetes (beneficial)

SYSTEM / PROGRAMMES we use:

• C# (required)
• .net Core (required)
• net Web API (required)
• SQL (required)
• WCF (beneficial)
• OO principals and design fundamentals (required)
• Design patterns (required)
• Design principles g. SOLID (required)
• TDD (required)
• JavaScript / JSON (beneficial)
• Git (required)
• XML JSON(required)
• BPMN (beneficial)
• UML (beneficial)
• Agile g. Scrum or Kanban

Educational Requirements

Educational Requirements:

• Matric
• Tertiary qualification

Closing Date

• 2025/08/01

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Job Advert Summary

• Hello… an exciting new opportunity has just become available at Lumkani, an affiliate of Hollard. We are looking to recruit an experienced Operations Manager - Cape Town

Who we are:

• Lumkani uses IoT technology to mitigate household risks and provide financial services to previously underserved markets in South Africa. We provide short and long term insurance to increase resilience in low income households and enable our clients to thrive. We are a young company – no idea to improve what we do is off limits. We strive to test, break, retest, and embed ideas that work. Our high functioning teams are based in Johannesburg and Cape Town.

Why work with us?

• Lumkani is a fast-growing scale-up organisation that allows immense growth and professional development. If you are ready for a fast-paced, evolving environment where your work can add extensive value to growing the organisation and in the process have a significant impact on under-served South African communities, Lumkani is the place for you.

Role Description:

• We are looking for someone who is passionate about operations and the power that refined operational systems can provide for efficiently scaling a business. We are exploring new innovative approaches of serving our clients, and we are looking for someone who is excited to be a part of finding how we can grow and succeed in this.
• At Lumkani you will have the unique opportunity to build and grow the operations function. This will expose you to a fast-paced environment where you will be expected to continue learning and reinventing the operations space in our business

Key Responsibilities:

• Task delegation and delivery through Operations teams
• Performance management and Professional development
• Change management
• Training (Creating material, organizing and presenting sessions)
• Manage key stakeholder relationships inside and outside the organization.

Client Payments:

• Manage process of premium allocations through payment channels (bank deposits,debit orders, pay@)
• Manage and improve process of debit order management
• Monitor and implement process improvement
• Monitor payment allocation SLAs
• Manage automated client messaging during customer payments journey
• Manage QA process to ensure accuracy of premium payment allocations

Claims:

• Manage monthly claims audit
• Manage financial administration in relation to claims

Finance:

• Responsible for monthly insurance bordereau reporting
• Own the Lumkani payments process
• Oversight and accountability for the bookkeeping function of the business
• Building budgets and long term financial projections
• Monitoring expenditure vs budgets
• Procurement
• Work with external accountants to provide monthly financial management reporting
• Support external accountants to deliver the annual financial audit

Policy Management:

• Manage relationships with underwriter from a policy perspective, including management of policy wording and associated business impacts
• Ensure required policy administration and reporting are maintained according to intermediary agreements.

Special Projects:

Manage special projects relating to your department, for example:

• Premium increases
• New value proposition launches

Reporting, monitoring and evaluation:

• Develop and deliver comprehensive monthly management reporting to the executive team
• Work with the data analyst and COO to develop, report on and monitor KPIs

Required Knowledge and Experience

Essential Experience and Skills:

• 5+ years in an Operations/ Finance environment
• 3+ years in a management role

Skills:

• Expertise in Microsoft Excel (or similar platforms)

Experience using:

• Planning platforms (e.g. Trello, Asana, JIRA)
• G-Suite
• Accounting software (e.g. Pastel, Sage, Xero)
• Interpretation of data and data reporting skills
• Tech savvy

Preferred Experience and Skills:

• Financial services (particularly insurance), retail or tech industry experience
• Exposure to and understanding of township economies in South Africa

Skills:

• Exposure to database querying (familiar with MySQL/ MS SQL/ other querying languages)
• Inventory management software

Educational Requirements

• Essential- Undergraduate degree in Business, Economics,Finance,Industrial Engineering or similar
• Preferred- Postgraduate degree with a focus on Business,Economics, Finance, Industrial engineering or similar

Closing Date

• 2025/08/04

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Job Advert Summary

• We are developing and refining our existing IoT platform, policy management system, and agent app. To support these efforts, we need to migrate and improve our business intelligence (BI) infrastructure.
• As a Data Engineer, you will take ownership of this migration, focusing on designing and building scalable data pipelines that will support our BI and analytics needs.
• In this role, you will be responsible for evaluating architectures and technologies, building proofs of concept (PoCs), and driving the development of ETL processes that will enhance our data infrastructure.
• You’ll work closely with other team members to ensure the systems you develop are cohesive, maintainable, and scalable, aligning with the broader goals of the organisation.

Required Knowledge and Experience

• Hard skills
• Experience with data warehousing solutions.
• Strong data modelling skills, ensuring data structures are efficient and well-optimised.
• Experience designing and implementing ETL processes and data pipelines.
• Experience with Python and its libraries commonly used in data engineering.
• A strong understanding of relational databases (e.g. MySQL, PostgreSQL) and SQL.
• Experience with AWS (S3, EC2, GLUE, Redshift).
• Strive to create clean, maintainable code with an emphasis on scalability and performance.
• Emphasis on testability, implementing proper unit and integration tests in data pipelines.
• Have strong research skills to stay up to date with new technologies.

Soft skills

• Be diligent, with strong attention to details such as naming conventions, data accuracy and performance optimisations.
• Be willing to work closely in a team, and contribute to the overall Lumkani development practice.
• Be excited about sharing knowledge with the team and learning from others.
• Be self-motivated, with the ability to work autonomously and deliver quality work under minimal supervision.

Educational Requirements

• 6+ years of relevant work experience in Data Engineering.
• Be able to demonstrate data-related projects or code you are proud of.

Closing Date

• 2025/08/01

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Job Advert Summary

• Hello… an exciting new opportunity has just become available in our Group Services, Talent, Performance & Learning Development area. We are looking to recruit a Group Employee Relations Manager.

Job Purpose:

• The Group Employee Relations Manager is responsible for leading and managing employee relations (ER) strategies, ensuring compliance with South African labour legislation, and fostering a fair, inclusive, and legally sound workplace. The role reports to Senior Human Capital Leader and collaborates closely with legal, compliance, and HC teams.
• The Group Employee Relations Manager will play a crucial role in promoting positive employee relations and ensuring a harmonious workplace environment.
• This includes creating an internal IR capability with a focus on leading and facilitating the implementation of IR programs, processes and tools across the business.
• By championing fair practices and fostering collaboration, the role contributes to the company’s overall success and compliance with labour standards

Key Responsibilities:

Employee Relations:

• Owner of the Group Labour Relations policies and procedures, ensuring they are legislatively compliant and relevant (incl. Grievance, Misconduct, Incapacity, Incompatibility, Sanction Framework amongst the ER suite)
• Policy & Framework Development to contribute to ER frameworks and policies, drawing on external legal advice when needed. Ensure alignment with the Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA), Employment Equity Act, and CCMA procedures
• Custodian of Group Transformation and Diversity policies and procedures, and ensuring appropriate implementation and progress
• Update all processes and employment related documentation such as employment contracts in alignment with prevailing legislation. (e.g., POPI)
• Custodian of all HR related policies and procedures, ensuring they remain up to date and relevant, within the Hollard framework and in conjunction with relevant Functional Owners (e.g., Talent & Development, Reward etc.)
• Dispute Resolution to lead investigations into misconduct, grievances, and poor performance.
• Manage disciplinary processes and represent the company in CCMA and Labour Court proceedings where applicable
• Drive consistency in the process across Hollard and act as custodian for standardised approach.
• Advise and educate management and employees on ER processes in partnership with HCA’s.
• Preparation of case evidence for disciplinary processes at the CCMA
• Represent the company at the CCMA for all business-related cases, and or disputes.
• Audit & Compliance and acts as the point of contact for all ER-related audits (excluding payroll).
• Ensure ER practices meet internal standards and external legal requirement

Data Management:

• Ensure all Group ER related matters are accurately captured and recorded.
• Ensure all people systems are up-to-date and accurate with regards to ER matters
• Maintain accurate records of employee grievances, investigations, and resolutions to ensure transparency and compliance with relevant labour law
• Co-ordinate and consolidate monthly reporting for HR and Board purposes (incl. FCRM quarterly reporting, Stats SA submissions etc.)
• Analysis and reporting on ER processes such disciplinary hearings, outcomes, progress on ER cases etc.

Stakeholder Management and Engagement

• Collaborate with relevant parties to facilitate communication, training and awareness campaigns on ER processes, and other ER related training needs.
• Communicate and present ER trend analyses and challenges to management at HC MBR meetings.
• Provide advice and guidance within the area of expertise in supporting the business and contributing to ER frameworks and policies.
• Draw on expert external legal advice as and when required.
• Act as point of contact for all People –practice related audits, internal and external (excl. Payroll)
• Manage all service providers in the context of employment relations including labour consultants, labour lawyers, and any other relevant providers, against SLAs.
• Work closely with HR teams, managers, and legal departments to align employee relations initiatives with broader organizational goals.

Required Knowledge and Experience

• Minimum 10 – 12 years’ related experience in Labour Relations and /or Employee Relations
• At least 5 years as senior labour specialist in a Financial Services environment (insurance industry preferable)
• Member of relevant Industrial Relations (IR) or Human Resources organisations
• Admitted attorney advantageous

Mandatory:

• South African Society for Labour Law (SASLAW)

Advantageous:

• South African Board for People Practices (SABPP)
• International Labour Organisation (ILO) programs
• Institute of People Management (IPM)

Communication:

• Strong written and verbal communication skills tailored to diverse audiences
• Report writing
• Strong mediation, emotional intelligence and tactful engagement at all levels
• Exceptional negotiation skills

Business Awareness:

• Ability to perform analysis and diagnosis, driving insights for informed decision-making
• Proven experience in developing and delivering training programs related to employee relations and compliance.
• Ability to handle sensitive and confidential information with integrity and maintain strict confidentiality.

People Intelligence:

• Strong ability to build and foster positive relationships
• Emotional Intelligence - capacity to understand and manage emotions, de-escalating challenging circumstances
• Conflict management - proficiency in resolving disputes and handling sensitive employee issues tactfully.
• Problem solving - analytical skills to evaluate workplace situations and propose effective solutions.

Knowledge:

• Deep knowledge of all prevailing labour legislation
• Knowledge and experience of CCMA structure and processes
• Case investigation and management
• Knowledge and understanding of Group HR employment practices
• Knowledge and understanding of best people practice in Financial Services

Educational Requirements

• Specialist qualification in labour law / Industrial Relations or equivalent (post graduate)
• Advanced Certification or Programme in Labour Law

Closing Date

• 2025/07/31

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Job Advert Summary

• The Customer Resolution Consultant’s role is to enable the running of an effective complaints’ management capability
• The role is to manage complaints received through our first line complaints handling process. Complaints are received from various sources that include social media, email, telephone, CEO’s office, regulatory bodies through the brokers office etc. These complaints must be handled in line with the complaints management policy and procedure to ensure effective handling of complaints and fair treatment to customers
• Where a failure has been identified, improvement recommendations are required to be made to the relevant business area
• In addition, root cause analysis will be required to be conducted, and learnings with the relevant stakeholders will be shared for implementation to continuously improve the way we operate
• Assist in gathering and analysing user queries and feedback to ensure that products developed on external systems align with user needs, deliver value, and provide a positive user experience based on end-user preferences and requests.

This role will report directly to the Customer Resolution Manager and be involved in a variety of duties including:

• To ensure that Hollard is following best practice in terms of good governance related to the complaints process(s). Interact with the relevant business area(s) and be able to discuss and debate complex matters.
• Deal with complaints that are sent for decision review through level 1 sources
• To make improvement recommendations where there has been a failure on the part of Hollard
• To drive continuous improvement through root cause analysis and identification and tracking of learnings being implemented by business.
• To contribute to business operational efficiency by ensuring consistent decision-making across the relevant business area(s).
• Understanding and applying TCF principles when investigating and responding to complaints by paying due regard to the fair treatment of all our customers
• Handle escalated complaints with high priority (CEO & Social media and regulatory bodies).
• Drive the overall complaints TAT in Insure in line with FSCA and internal targets through effective collaboration with internal and external stakeholders
• Compile monthly reports, as well as adhoc reports, that meet regulatory reporting requirements requested by stakeholders internal and external
• Compliance review and adherence to regulations for complaints management
• Training of new users on the Respond system and the complaints management process internal & external, incl. brokers
• Providing technical support to internal and external users of the Respond system, incl. troubleshooting to resolve system issues
• Review requests for compensation payment on complaints and motivate to business to make such payments to customers
• Drive service recovery on all complaints
• Sign-off and compile final response letters for all complaints including complex complaint types
• Assist as required for Customer & Broker Experience ad-hoc requests and projects
• Attend monthly/ quarterly complaints meetings with stakeholders and provide qualitative and quantitative reporting
• Engage with business areas and stakeholders to discuss emerging trends with complaints to drive changes to improve customer and broker satisfaction and the overall customer and broker experience

Required Knowledge and Experience

Required Qualifications

• 5 years related experience in Short-term Insurance, Personal and Commercial lines.
• Solid understanding of Customer Conduct (TCF), Policy Protection Rules (PPR, FAIS and POPI Act).
• Operational personal and commercial lines insurance experience.
• Familiar with standard concepts, practices and procedures in customer service and claims.
• Conflict resolution

Required Experience

• Understand the regulatory requirements applicable to complaints management.
• Keeping up to date with the changing regulatory environment
• Customer service orientated.
• Good understanding of personal and commercial lines insurance products.
• Ability to interpret policy contracts and understand insurance processes to be able to analyse the merits of a case.
• Excellent problem-solving skills
• Excellent administration skills
• Excellent verbal and written communication skills
• Excellent organizational skills and experience with managing multiple tasks
• Interpersonal skills that promote good relationships
• Ability to deal with business units, administrators, and partners
• Good skills in all Microsoft Office applications
• Ability to work under pressure and to deal with high complaint volumes
• Strong attention to detail.
• Good organisational skills, with the ability to prioritise and take ownership where required
• A positive can-do attitude
• Excellent decision-making skills
• Team player
• Confident and able to interact at all levels within the business
• Self-motivated
• Quick learner
• Capable of building strong, meaningful relationships with internal and external parties alike, with demonstrable influencing skills at all levels
• People-oriented – ability to work across organisational boundaries
• Strong customer focus and cultural awareness to operate in a complex, multi-departmental
• Root cause problem solving methods & tools
• Data analysis skills.

Educational Requirements

Required Qualifications

• Diploma
• Certificate in Short-term Insurance, Personal, Commercial, etc

Closing Date

• 2025/08/02

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Job Advert Summary

Job Purpose:

• To lead and strategically manage the Financial Crime Risk Management (FCRM) and Investigations function for Hollard Life Solutions.
• This role is responsible for designing and executing fraud detection, prevention, and investigation strategies to safeguard the business from financial crime risk.
• The incumbent will oversee high-risk claims assessments, manage internal and external investigations, and collaborate with stakeholders to ensure a fair, compliant, and cost-effective operating environment.
• The role will also contribute to broader claims governance, risk mitigation strategies, and drive a culture of integrity and accountability.

Key Responsibilities:

FCRM Strategy and Leadership

• Develop and implement a fraud risk management strategy for Hollard Life Solutions.
• Oversee risk assessment, fraud detection, and prevention mechanisms across claims processes.

Investigations Management

• Lead and oversee the execution of forensic investigations into suspected fraud or misconduct.
• Ensure legal and procedural compliance in all investigations, with outcomes documented and tracked.

Stakeholder Engagement and Reporting

• Engage with internal legal, compliance, and claims teams, as well as external law enforcement and regulators.
• Provide timely and accurate reporting on fraud trends, investigations, and outcomes to Exco and Risk Committees.

Team Management and Development

• Lead and mentor the FCRM and Investigations team.
• Promote a learning culture and ensure upskilling in investigative techniques, digital forensics, and fraud trends.

Governance and Policy

• Ensure the business adheres to internal policies and external regulatory requirements.
• Regularly review and update fraud risk policies and SOPs

Required Knowledge and Experience

• Highest level expertise in, and detailed understanding of a niche areas and specialisation
• In-depth knowledge of forensic investigation methodologies, fraud risk detection frameworks, and insurance claims processes.
• Proven ability to lead and manage complex investigations involving internal and external stakeholders.
• Expert understanding of relevant legislation and regulatory frameworks (e.g., POCA, FICA, FAIS, POPIA).
• Strategic thinking and strong business acumen to link fraud risks to commercial and reputational impact.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills at executive and operational levels.
• Ability to lead high-performing specialist teams in a high-pressure, confidential environment.

Educational Requirements

• Bachelor’s degree in Law, Forensics, Criminology, Risk Management, or related field.
• Relevant professional certifications in Forensics, Fraud Examination, or Investigations (e.g., CFE, CFI, ACFE).

Closing Date

• 2025/08/03